Experience

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  Prince Georges County One-Stop Career Center

  • Washington D.C. Metro Area

  • Information Specialist (Volunteer)

    • Jan 2011 - Present
    • Washington D.C. Metro Area

    • Greet One-Stop customers in person or on the phone.• Pre-screen customers for services.• Identify appropriate resources and direct customers to resources or center personnel, answer telephone calls and schedule customers for upcoming workshops.• Manage and maintain comprehensive job acquisition materials and resources.• Provide administrative support to One-Stop personnel, including clerical and data entry, utilize MWE Online system and maintain customer contact information.

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  Cruise Web Inc.

  • Landover, MD

  • Client Service Representative

    • Apr 2005 - Aug 2009
    • Landover, MD

    • Responded to customer inquiries regarding complaints, billing questions and payment extensions. • Managed a high-volume workload within a deadline-driven environment. • Assisted clients with pre-cruise registration, and advised them on travel documentation needed (i.e. passport, visas and immunizations).• Conferred with cruise lines to accommodate the special needs of clients that were physically challenged. • Answered telephone calls and scheduled appointments for clients and staff.

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  ACS Lawphone

  • Lanham, MD

  • Client Service Representative

    • Mar 2001 - Jun 2003
    • Lanham, MD

    • Serviced employees of companies in need of Estate and Financial Planning, Criminal and Family Law, Civil and Consumer related issues by providing point of contact information within these fields.• Kept records of customer interactions or transactions, recorded details of inquiries, complaints, and comments, as well as actions taken.• Utilized the case tracking system for Lawyer searches and maintained membership information.• Recorded correspondence, reports and documents pertaining to cases handled.

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  Encore Travel

  • Lanham, MD

  • Travel Counselor

    • Aug 1900 - Dec 2000
    • Lanham, MD

    • Addressed, researched, and resolved customer issues related to travel.• Successfully handled both domestic and international travel accommodations.• Scheduled manual and automated airline reservations, land packages and cruise reservations.• Issued automated airline tickets, and Travel Agency service charges.• Resolved customer service or billing complaints by performing activities such as crediting, refunding or adjusting bills.