Experience

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  Jacqueline Gracie

  • 4808 Bernal Ave #D

  • Water Resources Specialist

    • 2000 - Present
    • 4808 Bernal Ave #D

    Passionate water connoisseur, representing, endorsing and helping develop awareness for importance 
and benefits of quality water. Natural sales person, confident, knowledgeable. Instinctively I will sell, promote, educate, influence, persuade at every opportunity. Over 15 years experience persis...

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  Apple

  • Apple Business Expert

    • Sep 2019 - May 2024

    Apple Business services and support for organizations of all sizes utilizing Apple Technology.

  • Apple Product Expert

    • Aug 2011 - Sep 2019

    I'm focused on delivering amazing customer experiences, on introducing visitors and customers to the world of Apple; of interactions with team members; with great satisfaction helping people develop lifelong relationships with Apple every day.I have demonstrated proficiency in technology and the ability to quickly learn about new products.Proven experience in sales and technology solutions, as well as in developing customer loyalty.Ability to consistently deliver great customer experiences — no matter what the situation.A leader in sales, product knowledge, and solutions, and highly influential in engaging with customers. Also knowing how to turn mild customer curiosity into intense interest - and ownership. As new products and initiatives emerge, I've been the first to learn, share, and inspire team members through approachability and action. Always meeting, and at times exceeding established performance metrics. Proud to represent Apple, exemplifying that in all my interactions with customers.With a unique style of service through words and action, with strong people skills; approachable, a good listener, and empathetic. I serve as an engaging role model to others, I'm flexible with my schedule.

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  Apple Store

  • Specialist

    • Aug 2011 - Mar 2014

    Received training from Apple Core Practices to perform in various positions at Apple’s Retailstore. From customer greeting to orientation, to understanding needs, presenting options andadvice, offering the best life enriching experience that brought customers back many times.Transferred to Califo...

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  INSP College

  • Bahia - Brazil

  • Computer Lab Manager / Technology Coordinator

    • Jan 2010 - Aug 2011
    • Bahia - Brazil

    Managed computer lab with PCs for school with over 2000 students. Implemented an onlineteaching tool “MOODLE”, allowing teachers and students to utilize digital tools to improveworkflow and access content, grading, sharing of information online.

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  Organics Brasil

  • Business Development

    • May 2006 - Nov 2010

    Coordinated development of commercial relationships, by initiative of Organics Brasil, (http://www.organicsbrasil.org) a Brazilian Government project by IPD (Institute Paraná for Development) and APEX (Agency for Exports Promotion). Bridged new businesses in the US for Brazilian producersof organ...

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  INSP

  • Technology Coordinator

    • 2009 - 2010

    Implemented new educational technology

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  JG Consulting

  • CEO

    • 2000 - 2009

    Developed new businesses

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  Imagos Productions Inc

  • Creative Director

    • Nov 1995 - May 2005

    responsible for strategic planning; client meeting and interaction; creativedirection, project production flow and presentation. Managed administrative, accounting andlegal matters. Clients include Acer Computers, Paramount Pictures, Manchete TV, andRockN’Rio, among others. Produced corporate iden...

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  CEBRI

  • Graphic Designer

    • 2002 - 2004

    Developed corporate identity and collateral material for International Relations purposes

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  Silicon Graphics SGI

  • Marketing Associate

    • Nov 1993 - Jan 1995

    Directed marketing programs for Latin America, optimizing use of SGI’s unique technology.Developed programs to unite the region’s cultural and business diversity, with subsidiariesand distributors, establishing resources and procedures for prospect generation and follow-up,resulting in client bas...

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  Silicon Graphics World Trade Corporation

  • Marketing Associate

    • 1993 - 1995

    Developed strategic plans to implement in Brazil and other So. America countries

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  Globo C.G. Rio de Janeiro

  • Market Analyst and Mac Expert

    • Jul 1988 - Oct 1993

    Responsible for client presentation of SGI’s product line, partnership development withsoftware partners. Directed events, supported creative, marketing and sales departments.Implemented new digital tools, including multi platform connectivity, employee trainingfor creative, publishing and admini...

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  Globo Computacao Grafica

  • Analista de Mercado

    • 1991 - 1993

    Presented solutions to market demands