Experience

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  University Of Colorado

  • Business Operations Manager

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  University of Colorado

  • Business Operations Manager

    • Jun 2021 - Present

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  University of Colorado System Office

  • Greater Denver Area

  • Business Operations Analyst

    • Jul 2017 - Present
    • Greater Denver Area

    Prepare the department annual budget. Ensure forecasts adequately reflect activity levels and business assumptions.Complete monthly financial reporting requirements according to deadlines Conduct a monthly reconciliation of financial reportsMonitor Employee Services expenses and incoming revenue; Create MOUs for campus-wide contracts.Perform data collection and analysisManage the procurement and accounts payable processes for Employee Services Serve as primary Procurement Card Holder for the Employee Services DepartmentComplete purchasing transactions as needed using CU Marketplace, Procurement Card, and other procurement methods Work with Employee Services staff and leadership to complete procurement transactions; including ordering and maintaining Department office supplies.Work with internal Employee Services employees and external vendors to establish and / or renew Purchase Orders and Standing Purchase Orders. Collaborate with the Procurement Service Center (PSC) Serve as the primary contact for vendors Manage department contractsCoordinate with System Budget Office to ensure all end of year transactions are completed according to deadlines.Process System-wide independent contractor Scope of Work request to ensure work is classified correctly.

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  University of Colorado Denver School of Pharmacy

  • Aurora, CO

  • Program Assistant

    • Sep 2016 - Jul 2017
    • Aurora, CO

    Creates and monitors sponsored project's subcontracts including the related budgets, purchase orders, and paymentsMaintains Department common equipment inventory and service contractsCoordinates with UCD Asset Management on tagging of new equipmentAssists with Department budget and finances in a timely manner by processing financial transactionsReviews monthly financial reports for discrepancies (Administrative Assistant III responsibilities listed below )

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  University of Colorado Anschutz Medical Campus

  • Admistrative Assistant III

    • Feb 2015 - Sep 2016

    Responsible for support of the Chair’s activities; scheduling, assisting with faculty evaluations, prepping for visitors, reconciling travel and upholding his professional membershipsGenerates, processes, dispatches and receives requisitions and purchase orders Provides exceptional customer service as main point of contact for visiting guests, faculty and visitorsUtilizes database to generate spreadsheets for monthly financial summary Acts as a liaison with Dean’s office for faculty reimbursements and various finance functionsManages official function contract, catering and lodging for annual school retreat as well as departmental training courses Performs a variety of administrative support duties with extensive use of Microsoft Office Suite programs (Word, Excel, Power Point, Publisher, Outlook)

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  Denver Public Schools

  • United States
  • Primary and Secondary Education
  • 700 & Above Employee

  • Administrative Assistant

    • Nov 2009 - Feb 2015

    Effectively handles all purchasing including inventory control, reconciliation and distribution Maintains confidential student informationCoordinates community student achievement programsDeveloped, maintains and analyzes student academic spreadsheetCreates a welcoming and helpful atmosphere for students, parents and community membersPerforms a variety of administrative support duties, including Microsoft Office Suite; the proper handling of telephone calls, postal and electronic mail, express/priority/over-night mail/correspondence; and other office support duties, including operating a variety of office machines

  • Paraprofessional

    • Nov 2009 - Dec 2012

    Teaches reading and writing to 25 kindergartners during small group timeConsistently demonstrates skills in positive communication amongst elementary aged studentsIntervenes in escalating behaviors between students and uses verbal de-escalation skillsEffectively communicates to parents about routine issues

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  Greeley Tribune

  • Call Center Manager

    • May 2007 - Mar 2009

    Promoted to create a combined call center team managing all inbound and outbound phone calls on behalf of circulation customer service and classified advertising salesHired, trained, motivated, supervised and evaluated 10 member teamDesigned, analyzed and evaluated the effectiveness of various sales promotions and phone scripts to achieve a yearly $3.5 million advertising revenue Assisted sales representatives in building strong long-term relationships with new and existing accountsAccountable for sales team’s daily, month goals and bonuses and methodologies to achieve these goalsResponsible for monitoring the routing of all inbound calls to obtain goal of 3% abandoned call rate Maintained payroll & expense budget by monitoring monthly expenses to comply with company regulations

  • Manager

    • Oct 2003 - Mar 2009

    Hired as Circulation Sales Manager promoted to Customer Service Manager and then promoted again to Call Center/Classfied/Customer Service Manager. See details under each position.

  • Customer Service/Office Manager

    • Aug 2005 - May 2007

    Hired, developed, motivated, supervised and evaluated a diverse customer service staff of 6 FTE'sDeveloped monthly retention programs through in house ad campaigns, direct mail pieces and phone scriptingDeveloped customer service programs to provide the best service through efficient call handling and effective listening skillsIdentified and recommended strategic plans based on trends to achieve circulation volumesIdentified as a customer service leader to train new employees when dealing with internal and external customersTrained and motivated sales staff to up-sell subscribers to longer term or different delivery frequenciesMonitored, projected, reconciled and reported circulation volumes in accordance with Audit Bureau of Circulation guidelinesKey user for circulation software, Publishing Business Systems, responsible for set-up, implementation, support and maintenance as well as database integrity for 76,000 subscribers and non-subscribers, 300 independent contractors and 1000 single copy outletsMaintain payroll and expense budget by monitoring monthly expenses to comply with company regulations

  • Circulation Marketing/Sales Manager

    • Oct 2003 - Aug 2005

    Increased circulation volumes 1% by creating, coordinating, proofing, implementing, selling and tracking various successful marketing programsManaged order production for 10,000 annual new subscriptions through ongoing telemarketing, retail/kiosk, door to door and direct mail sales drivesEstablished, implemented, maintained $200,000 yearly budget and marketing plansResponsible for all Newspapers in Education (NIE), and Division 1 college retention programs, order generation and targeted marketing to local schoolsWorked directly with newspaper publisher on key initiatives to strengthen our market shareSold a multi-page advertising program resulting in increased circulation volumes joint partnerships with area coffee shopsHired, developed, motivated, supervised and evaluated diverse sales staff

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  PIONEER NEWSPAPERS, INC

  • Corporate Circulation Marketing Coordinator

    • Nov 1999 - Aug 2003

    Identified, recommended and helped implement marketing strategies to nine regional newspaper properties to increase circulation volumes through on site visits, monthly newsletters and ongoing support to circulation directors and publishersPlanned, coordinated and organized a two day District Manager seminar from speaker commitment, agenda development, facilities coordination to event hostess

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  The Herald Journal

  • Circulation Marketing Manager

    • Nov 1999 - Aug 2003

    Hired, developed, motivated, supervised and evaluated customer service staff of 5 FTE'sIncreased circulation volumes 2% by creating, coordinating, proofing, implementing, selling and tracking various successful sales programsSold advertising spaces on a 'subscriber reader reward' cardSold and coordinated joint partnerships with Utah State UniversityEstablished, implemented, maintained $100,000 yearly budget and marketing plansCoordinated, designed and maintained an user friendly subscriber services web page providing 24 hour customer serviceKey user for circulation software, Publishing Business Systems, responsible for set-up, implementation and maintenance as well as the integrity of the database