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Jacqueline Alexander is a seasoned program manager with expertise in telecommunications, process improvement, and team leadership. She has led teams of up to 25 direct support professionals and managed day-to-day operations of programs for individuals with developmental disabilities. With a background in healthcare administration and experience in project management, she excels in public speaking and leadership development. She has worked in various industries, including non-profits and telecommunications, and has a strong track record of improving processes and achieving goals. Jacqueline holds a Bachelor's degree in Healthcare Administration and has certifications in Medication Administration Technician.

Credentials

  • Medication Administration Technician
    -
    Sep, 2014
    - May, 2026

Experience

  • Chimes, Inc.
    • Essex, Maryland
    • Program Supervisor
      • Jan 2011 - Dec 2015
      • Essex, Maryland

      Lead a staff of 25 + direct support professionals who support developmentally intellectual and physical disabled individuals in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. Ensure that staff’s performance met the COMAR regulations. Recruited into the role of establishing a Supported Employment Program for individuals to work in the community. Created in-house training programs to prepare individuals to integrate into the community.• Manage the day to day operations of both Day Program and Supported Employment ensuring that activities are provided and quality of work is evaluated for individuals with developmental disabilities.• Hire, manage, supervise, train, and develop Direct Support Professionals.• Coordinated services needed and monitor quality of care and progress towards goals.• Established timelines for IP annual meetings while partnering with the individuals and their families to determine their goals, strengths and needs. • Successfully trained and placed 12 Job Coaches to work with individuals on 12 work sites at various businesses in the community with annual contract renewals.

    • Personal Financial Analyst
      • Jul 2003 - Dec 2011
      • Glen Burnie, Md

      Conducted weekly seminars and workshops on financial planning for businesses to assist and enhance employee’s retirement, estate planning, life insurance plans and other financial needs. Prepared strategic current and future financial plans to increase wealth as much as 25% for some clients. • Developed comprehensive financial plans to accomplish goals such a purchasing a home, vacation, car, etc.

  • Avaya
    • Linthicum, MD
    • Project Manager
      • Oct 1998 - Jul 2003
      • Linthicum, MD

      Led, planned, executed, monitored, and controlled more than13 multiple projects simultaneously with 98% closure on time and under budget meeting the customer’s expectations with a team of highly skilled professionals. Projects budgeted from $20K to 1.5 million. Evaluated outcomes and instituted immediate change order procedures reduced budget and closures losses. Established and maintained working relationships with clients, vendors and internal partnerships.

Education

  • 2012 - 2015
    Sojourner-Douglass College
    Bachelor Degree, Health Care Administration
  • Notre Dame of Maryland University

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Telecommunications, Healthcare Administration, and Project Management are not listed in the provided industries. However, the most relevant industry from the list based on the bio is: Healthcare Administration or Health, Wellness and Fitness”

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