Experience

• 

  InTouch Credit Union

  • Consumer Loan Processing Manager

    • Nov 2008 - Feb 2013

• 

  HSBC Automotive Finance

  • Operations Manager- Credit and Funding

    • 1998 - Oct 2008

    • Directly led, supervised, managed and mentored a staff of Credit Officers and Funders and guided associate performance and development.• Supervised the process of approving, qualifying or rejecting the purchase of credit applications.• Managed the process of receiving, verifying, and disbursing proceeds of received loan packages.• Developed strategies in an ever changing environment where new variables are constantly surfacing.• Maintained Underwriting Authority of $80,000 and monitored and analyzed performance and associated results.• Continuously analyzed work flows and productivity/efficiency results to improve processes.• Developed and conducted training workshops to improve employee knowledge of policies/regulations so that they may complete job responsibilities efficiently and effectively..

• 

  Aberdeen Proving Ground Federal Credit Union

  • Branch Manager

    • 1986 - 1998

    • Supervised the process of approving, qualifying or rejecting consumer loan applications, as well as the process of cashing checks, depositing and withdrawing funds for member accounts.• Directed the process of opening savings, checking, and money-market and IRA accounts.• Developed new processes/ strategies to increase quality productivity in all areas of the business.• Prepared Branch Budget and consistently came in under budget while maintaining outstanding customer service.• Maintained Underwriting Authority of $50,000 and maintained a cash vault of $500,000.• Directly led, supervised and managed a staff of Customer Service Representatives and Tellers.• Guided associate performance and provided continuous training and development opportunities to all staff members.• Attended Harford County Chamber of Commerce Meetings – ensuring continued growth in membership base.