Bio
Experience
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United States
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Consumer Services
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700 & Above Employee
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Customer Development Representative- Team Lead
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Jun 2020 - Present
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Customer Development Representative
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Oct 2019 - May 2020
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United States
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Consumer Services
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700 & Above Employee
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Senior Recruiting Specialist
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May 2016 - Oct 2019
Promoted to Senior Recruiting Specialist after meeting certain success standards.Manage a “recruiting list” of potential college prospects to identify those who might have the ability to compete collegiatelyEstablish realistic expectations with the family and act as a third-party to verify the recruit’s academic and athletic stats for college coachesBecome a recruiting expert and trusted advisorWork hand in hand with a team of Recruiting Coordinators who are responsible for pre-qualifying families and scheduling them for a full recruiting evaluation with youMeet with at least 25 qualified families each week over the phone or via video conferencingUse conceptual selling techniques to enroll qualified recruits into NCSA’s Premium Recruiting MembershipsConduct Introduction calls to families prior to the recruiting evaluation to confirm the meetingContinue to connect with families who initially were not ready to enroll in a paid membership by making follow up calls and ensuring families have their needs and questions addressedMaintain long standing relationships with families post enrollment to increase client engagement and success rates by helping the family transition from our Scouting Force sales team to our Recruiting Coach member services teamCreate a memorable experience for every family who engages with NCSAAdhere to the NCSA Core Values at ALL timesSuccessfully complete NCSA’s Recruiting Specialist training course and actively participate in continued education and training opportunities to stay up to date with NCAA/NAIA rules and regulations as well as NCSA’s conceptual selling techniquesManage and implement team mentor program
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Senior Recruiting Coordinator
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Jan 2016 - May 2016
Promoted from Recruiting Coordinator to Senior Recruiting Coordinator after completing NCSA Career Development Program.Manage a “recruiting list” of potential college prospects to identify those who might have the ability to play collegiatelyConduct initial research on each athleteConduct initial academic/athletic phone assessments with parents of student-athletesTeam up with an NCSA Head Scout and maintain a full calendar for him/herResponsible for following up with families who need to reschedule their appointmentsCall families who are enrolled to check-in and ensure their recruiting process is going smoothlyCommunicate with parents over the phone 3 hours/dayStay up to date with NCAA rules and regulationsCreate a memorable experience for every family who engages with NCSARepresent NCSA at recruiting events.
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Recruiting Coordinator
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Jun 2014 - Jan 2016
Manage a “recruiting list” of potential college prospects to identify those who might have the ability to play collegiatelyConduct initial research on each athleteConduct initial academic/athletic phone assessments with parents of student-athletesTeam up with an NCSA Head Scout and maintain a full calendar for him/herResponsible for following up with families who need to reschedule their appointmentsCall families who are enrolled to check-in and ensure their recruiting process is going smoothlyCommunicate with parents over the phone 3 hours/dayStay up to date with NCAA rules and regulationsCreate a memorable experience for every family who engages with NCSA
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North American Sports Group
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Saratoga Springs, NY
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NATIONAL DIRECTOR, LET IT FLY FLAG FOOTBALL
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Aug 2013 - May 2014
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Saratoga Springs, NY
Responsible for coordination of multiple grassroots sports events acrossthe country; daily tasks include sponsorship activation and brandmanagement, event marketing, registration software, budgetmanagement, logistics management, maintaining contacts andrelationships, and customer service
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United States
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Higher Education
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700 & Above Employee
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Women's Lacrosse Manager
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Aug 2010 - May 2013
• Responsible for inventory, allocation, and maintenance of all Florida Lacrosse apparel, footwear, and equipment• Maintained practice schedule and field set up for all practices and games• Traveled with the team to carry out all duties for away games
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OPS in Communications
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May 2011 - Jul 2011
• Researched the internet for articles regarding Florida Athletics• Articles were used for press releases, social media outlets, and recruiting
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Bucholz High School
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Gainesville, Florida Area
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Volunteer Assistant
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Mar 2011 - May 2011
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Gainesville, Florida Area
Assisted in Coaching WRsResponsible for player development
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Dan Cross Basketball Camp
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Gainesville, Florida Area
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Coach
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Jul 2009 - Aug 2010
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Gainesville, Florida Area
Coached drills during campManaged campers and camp schedule
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Intern
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2010 - 2010
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Director of Volunteer Opportunities
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2009 - 2010
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Assitant Race Coordinator
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2009 - 2009
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Education
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2015 - 2016Career Development Program- NCSA Athletic Recruiting
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2012 - 2013University of Florida
Master's degree, Sport Management -
2007 - 2011University of Florida
BS, Sport Management
Suggested Services
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Industry Focus. “Sports”
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