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Jackie Smith is a seasoned executive coach and organizational development expert based in Kingscliff, New South Wales, Australia. With over 15 years of experience in leadership development, change management, and strategy, she has worked with various organizations across Australia, including ANZ, KPMG, and BDO. Her expertise spans multiple industries, including retail, finance, and professional services. A holder of a Master's degree in Applied Science (Organisation Dynamics and Leadership) from RMIT University, Jackie has also completed a Certificate IV in Training and Assessment from Fortress Learning. She is an Equine Assisted Learning Practitioner and is proficient in multiple languages, including English, Spanish, and French.

Credentials

  • Birkman Profile Accredited
    Birkman
    Oct, 2020
    - Apr, 2026
  • Equine Assisted Learning Facilitator
    Equine Pyschotherapy Institute
    Jan, 2015
    - Apr, 2026
  • DISC Accreditation
    Integro
  • ICF Membership
    ICF Australasia Charter Chapter

Experience

    • Founder and Lead Facilitator at The Wisdom of The Horse
      • Jan 2015 - Present
      • Australia

      We design and deliver bespoke learning immersion programs for teams and organisations across Australia. We work directly for organisations and also in partnership with Executive Education providers including Business Schools, Management Consultancies and Training Companies, both locally and globally. We work from picturesque locations close to Sydney, Melbourne, Gold Coast, Brisbane, Canberra/Southern Highlands, Hunter Valley and Byron Bay. Jackie and her team of facilitators are experienced leadership coaches and accredited equine assisted facilitators.Full and Half Day Workshops and Longer ProgramsConferences and Retreat EventsPublic Workshops1:1 Coaching

    • Executive Coach, Leadership Design and Delivery Specialist
      • 2009 - Present
      • NSW

      Provides leadership development and organisational development consulting, coaching and group facilitation. Passionate about experiential learning, designing and delivering programs that create self awareness and transformational change. Strengths are in authentic communication skills (reading non verbal cues), trust based relationships, emotional intelligence and empathy. Current and past client list includes large Corporates and SMEs from the Professional Services, Financial Services, Retail, Construction and Property sectors state and federal government, including recent assignments with ANZ, KPMG, BDO, and partnering with consulting firms. Virtual facilitation, delivering graduate development programs, and wellbeing and mental health workshops.

  • Directioneering
    • Brisbane/Virtual
    • Senior Consultant
      • Sep 2020 - Present
      • Brisbane/Virtual

      Directioneering is the largest privately owned, Australian provider of career management services. We help organisations and their employees to navigate change by providing customised career solutions that support people to take the next step in their professional life.We help organisations minimise risk by providing advice around planning for change, consulting to senior leaders and HR teams, delivering support to impacted individuals and preparing them for the future of work. Our clients benefit from the experience, reputational assurance and confidence that comes from a strong track record of delivering complex and large-scale projects.In my role as a Senior Consultant for Directioneering I offer the following services:- Career Coaching- Executive Coaching- Career Transition Programs- Birkman Profile Reports- Talent Management Projects- Career Development Workshops

    • Associate in Executive Education
      • Apr 2016 - Present
      • Australia

      Design and delivery of executive education programs

    • Brand Leader - House Homewares
      • 2003 - 2004
      • Melbourne, Australia

      Responsible for the leadership of a team of 10 direct reports and over 60 franchise store owners in a shared brand leader model. Key achievements include alignment of franchise agreements, building strong relationships with franchisees, supplier and vendor providers, recruitment and training, financial management/KPIs, franchisee compliance and standards/building brand equity and people and talent management of the head office team including buyers, operations and administration employees.During my leadership we launched a new marketing strategy, brand vision and implemented shared brand values. All franchisees, suppliers and support team came together for the first time at the inaugural 2 day national conference with the theme of working together for success. As a member of the Executive Team of New Clicks Australia (subsequently merged with API) I reported directly to the CEO and Board.

    • Senior Organizational Development Manager
      • 1999 - 2003
      • Melbourne

      Executive Coach for the Priceline Managing Director and Executive Team, including Head of Buying, Head of Operations and Head of Marketing. Key responsibilities included preparing Learning and Development strategy, design and facilitation of team buiding programs , cultural change programs, facilitation of the 5 Day Management Development Program across all levels in the organisation, performance management, onboarding and OD audits/people surveys and focus groups in Australia and South Africa.

  • ANZ
    • Melbourne, Australia
    • Senior Change Manager
      • 1990 - 1997
      • Melbourne, Australia

      Various project management and change management roles in the Retail Operations and Investment banking divisions. Key responsible include leadership of project teams, employee consultation and engagement, change management, process re-engineering, organisational design, KPI and competency frameworks, performance systems, recrutiment and selection, on boarding, training and development.

Education

  • Monash University
    Bachelor, Economics
  • RMIT University
    Masters, Applied Science (Organisation Dynamics and Leadership)
  • Fortress Learning (RTO 31974)
    Certificate IV in Training and Assessment
  • 2015 -
    Equine Psychotherapy Institute
    Equine Assisted Learning Practitioner

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