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Jackie Schroeder profile image

Jackie Schroeder

Sr. Director of Ticket Retention & Services at Chicago Wolves
Intro Book
Seasoned ticketing professional with 19 years of experience in managing ticket operations and customer service.
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Location
Roselle, Illinois, United States, US
Skills
  • Ticket Sales
  • Ticket Operations
  • Event Management
  • Event Planning
  • Account Management
  • Show all
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Bio

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Topline AI
Jackie Schroeder is a seasoned ticketing professional with 19 years of experience in managing ticket operations, event management, and customer service. She has a strong background in managing ticket sales, services, and financial aspects, with expertise in Ticketmaster and sports marketing. With experience in various roles at the Chicago Wolves, including Sr. Director of Ticket Retention & Services, Director, Ticket Sales & Services, and Ticket Sales and Services Coordinator, Jackie has developed a unique understanding of the ticketing industry. She holds a Bachelor of Science degree in Sport and Fitness Administration/Management from Ball State University. As a skilled event manager and planner, Jackie has coordinated numerous events and has a proven track record of delivering exceptional customer service. Jackie's expertise spans ticket sales, operations, event management, and customer service, with a strong focus on financial management and retention.

Experience

  • Chicago Wolves
    • United States
    • Spectator Sports
    • 100 - 200 Employee
    • Sr. Director of Ticket Retention & Services
      • Jul 2015 - Present

      Manage all aspects of ticket operations including the fulfillment of ticket orders, management of the ticketing system (Ticketmaster Archtics & Host), processing reports, coordinating renewals and managing all financial aspects of the Ticket Department.Responsible for the retention of all season ticket and partial plan accounts and will oversee the creation and implementation of all ticket holder and retention events.Interact closely and maintain strong working relationship with Ticketmaster and the Allstate Arena Box OfficeSell/Renew season tickets and group ticketsManage Ticket Sales and Services Coordinator and Intern

    • Director, Ticket Sales & Services
      • Oct 2009 - Jul 2015

      Manage all aspects of ticket operations including the fulfillment of ticket orders, management of the ticketing system (Ticketmaster), processing reports, coordinating renewals and managing all financial aspects of the Ticket Department.Sell/Renew season ticket accounts and group tickets.Manage Ticket Sales & Services Coordinator and Intern

    • Manager, Ticket Sales and Services
      • May 2006 - Oct 2009

    • Ticket Sales and Services Coordinator
      • Sep 2004 - May 2006

  • Arizona Diamondbacks
    • Intern, Game Operations
      • Mar 2004 - Sep 2004

  • City of Peoria, Arizona
    • Intern, Peoria Sports Complex
      • Jan 2004 - Apr 2004

Education

  • 2000 - 2004
    Ball State University
    Bachelor of Science (B.S.), Sport and Fitness Administration/Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Entertainment and Leisure”

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