Experience

• 

  BGIS UK & Europe

  • United Kingdom

  • Scheduling Coordinator

    • Aug 2022 - Present
    • United Kingdom

• 

  Bridge Heating Limited

  • Commercial Resource Planner

    • Nov 2019 - Aug 2022

• 

  Keyline Civils & Drainage

  • Administrative Assistant – Central Administration Department

    • Aug 2013 - Oct 2019

    • Negotiated resolutions for outstanding credit owed to Keyline•Raised discrepancies with Keyline branches and external suppliers for pricing.•Effectively managed accounts for 90 Keyline branches.•Charged goods out to customers and other Keyline branches.•Managed and used inhouse platforms for all customer queries. •Effectively communicate at all levels within the team at the Keyline Office.

• 

  National Grid Energy Services

  • Administration Assistant

    • Mar 2006 - Mar 2012

    •Dealt with incoming customer complaints regarding the service that National Grid had provided them. •Received, investigated and resolved complaints within the standards agreed with the gas regulator OFGEM, involving investigating if any Standards of Service or goodwill payments due to the customer and reached a satisfactory conclusion with the customer.•Received, acknowledged and logged customer enquires using SAP systems. Ensured the smooth progression of any requests received from the main gas suppliers in U.K. •Supported colleagues with workloads, resolved complaints & communicated professionally with other colleagues, internal and external customers. •Planned work in accordance with the local highways’ authority requirements ensuring that all work notices issued to the councils are executed in the correct and timely manner that was required under the Traffic Management Act.•Monitored budgets whilst planning engineering workloads to maximum potential. Reporting anomalies to ensure correct budgets adhered to. Planning workload to match costs of up to £250,000 per monthAdministration Assistant – Complaints Department 2005 –2006•Received, acknowledged and logged customer complaints using in house database.•Resolved customers complaints over the phone, diffused potential complaints and retained customers for the business•Negotiated with internal and external customers to agree workable solutions•Analysed complaints processing 100% within service level agreement providing root cause analysis•Used judgement and initiative to establish compensation payment where appropriate•Ensured customers final letters in accordance with the standard set by National Grid and were dispatched in a timely manner, arranged compensation payments to customers.•Managed time and caseloads, organising workloads to meet tight deadlines significantly reducing complaints•Adhered to company standards of service as outlined by the regulator to prevent financial penalties

• 

  The Shoe Studio Group Limited

  • Concession Manager

    • Aug 2004 - Jul 2005

    •Provided general Customer Service and cash handling, facilitated customer enquires.•Maximised sales performance met sales targets and minimised stock loss. •Merchandised displays to company standards•Carried out general management duties, including staff training, budgeting and shift management. •Provided other administration duties including completing all company paperwork in a timely and accurate manner.

• 

  First Leisure Corporation

  • Bar Supervisor/Manager

    • May 1990 - Sep 1998