Experience

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  SANIPEX GROUP

  • United Arab Emirates
  • Wholesale Building Materials
  • 400 - 500 Employee

  • Customer Relations Manager

    • Jun 2012 - Oct 2019

    Responsible for:Delivery of excellent customer service, taking ownership and resolving client issues.Management of CRM team, objective setting and monitoring performance for personal development.Ensuring my team complied with CRM protocols and procedures.Conducting training on CRM system and procedures to new starters. Training on new initiatives and features of CRM.Liaising with the IT team to resolve any issues with the CRM system or process changesManagement of office support team of 20 staff (5 drivers, 7 office assistants, 3 receptionists, 1 office coordinator, 1 Barista & 3 CRM Team Members).Responding to Social Media Cutome service or product queries.Personal and confidential work for the Managing DirectorAssisting other directors in station as required

  • Exec PA/ Support Manager

    • Sep 2006 - Jun 2012

    Responsible for:Maintaining Dairies of Managing Director and 3 other directors.Planning and Coordinating meetings and appointmentsOrganising Corporate Governance - Assisting with all documentation required for setting up new companies / franchises / branches (JAFZA, India, Abu Dhabi, UK) Organising international travel, accommodation, car hire, meet & greet and hospitality events for MD, Directors, senior management and visiting VIP'sHandling confidential and personal matters on behalf of the MD & DirectorsOrganising and coordinating office maintenance and repair workDealing with corporate credit cards, new company bank account documentation, Abu Dhabi, India, UK - attestationsAllocation of work load to 12 staff Planning and organising recruitment of new staffConducting staff training and appraisals for receptionistsDealing with complex queries on telephone and via emailsOrganising events -venue selection catering, guest invitation, etc

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  Lloyds TSB Bank

  • Dubai, United Arab Emirates

  • Customer Service Advisor

    • Mar 2006 - Sep 2006
    • Dubai, United Arab Emirates

    Responsibilities include: Assisting new and existing clients with all Banking queriesBusiness development - selling services to corporate clients

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  American Express - Havas Voyages

  • Nice, Provence-Alpes-Côte d'Azur, France

  • Senior Business Travel Consultant VIP Desk

    • Jun 2003 - Sep 2005
    • Nice, Provence-Alpes-Côte d'Azur, France

    Heading up of the VIP team for the IBM travel account. Ensuring compliance of customer service policiesThe implementation of the global travel policies of the SchlumbergerSema key account during start up phase to ease migration to American Express Dealing with all customer queries and complaints and resolving all issues to the client's satisfaction, whilst maintaining the integrity of the company.

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  American Express

  • Senior Travel Consultant

    • Jun 2002 - May 2003

    All areas of corporate travel and hospitality for Blue chip client , Bank of New York and JP Morgan Chase Bank.Implementation and adherence to “Jaguar” systems and strict travel policies

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  Castle View Guesthouse

  • Owner

    • Apr 2000 - Jun 2002

    All aspects of running a 7 bed-roomed guest house, organising accommodation bookings meeting and greeting guests, organising provision of meals as required Liaison with local and national tourist agencies regarding advertising and promotional requirements.

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  Royal Logistic Corps Officers Mess

  • Hotel Manageress

    • Nov 1995 - Apr 2000

    A highly prestigious hotel/officers club which accommodated 150 military officers, with the addition of four VVIP suites Responsibilities: Day to day management of service 35 permanent staff and 35 casual staff Event management and planning of functions (some of which were attended by members of the British Royal Family)Financial accounting and budget management

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  AMEX Express Travel

  • Croydon, England, United Kingdom

  • Night Shift Supervisor

    • Jan 1993 - Jan 1995
    • Croydon, England, United Kingdom

    Assisting clients and liaising with medical team to repatriation from current location to UK.Booking flights, cars and hotels where necessary.

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  Knutsford Travel

  • Travel Office Manager

    • Jan 1991 - Jan 1993

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  7th Armoured Brigade Officers Mess

  • Soltau, Lower Saxony, Germany

  • Hotel Manageress

    • Jan 1989 - Jan 1991
    • Soltau, Lower Saxony, Germany

    Managing Officers Mess with 10 bedrooms,7 civilian staff under the instruction of the MOD Mess President.Planning and staffing of functions.

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  Marconi Command & Control Systems

  • Business Travel Manager

    • Jan 1987 - Jan 1989