Experience

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  United Airlines

  • Greater New York City Area

  • Flight Attendant

    • Aug 2016 - Present
    • Greater New York City Area

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  Trocaire College

  • School of Hospitality

  • Adjunct Instructor of Hospitality and Management

    • Aug 2014 - Present
    • School of Hospitality

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  Bryant & Stratton College

  • United States
  • Higher Education
  • 700 & Above Employee

  • Adjunct Faculty of Hospitality and Business

    • Jan 2014 - Present

  • Online Program Manager- Hospitality, Philosophy, Mathematics and Human Resources

    • Jan 2015 - Aug 2016

    Program Manager at Bryant & Stratton College - Online Hospitality programs teach and expose students to current industry knowledge and concepts.• Implementing our new strategic approach in redesign of 100 level first term courses within each program to incorporate all learning styles and increase student retention. • Forecast and facilitate the hiring needs of fully credentialed working in field teaching professionals.• Structure day to day activities and performance of programs to ensure quality course and instructor delivery to students.• Analysis of required reporting for all retention statistics and quality instructor performance• Manage coaching of faculty to fully engage and prepare our students for real world applications. • Facilitate enhanced efficiency for new faculty candidate orientation and on-boarding training.• Deliver faculty strategy for implementing changes in policies and procedures with new updated course material and resources.• Ensure full compliance with documentation regulations and other requirements for continued accreditation from The Middle States Commission on Higher Education.

• 

  Embassy Suites

  • Buffalo/Niagara, New York Area

  • Assistant Director of Food and Beverage

    • Sep 2013 - Dec 2013
    • Buffalo/Niagara, New York Area

• 

  Rich Products Corporation

  • Meeting Services Catering Manager

    • Jun 2008 - Sep 2013

     Manage sales for the Meeting Services operation; increased sales every year resulting in Meeting Services becoming a profitable area for the Campus Food Service division  Maximize profit margins: appropriately charge for services, ensure all costs are covered, e.g., food and labor, monitor monthly inventory, analyze P&L statement, create banquet event orders and oversee internal billing using Catermate software  Meeting event planner and manager for all internal catering services, responsible for providing exceptional customer service and quality of menu output Strong organizational skills to oversee scheduling of 45+ meeting room calendars, including compromising conflicts and the execution of several concurrent meeting catering requests Manage meeting services staff including scheduling and labor cost management  Assist in new Meeting Services menu creation and presentation innovation  Ability to react with urgency to all last minute requests and changes while maintaining professionalism, standards of service, and menu quality Facilitated initial plans and implementation of the Rich’s health and wellness initiative for the Bridge Café; manage Bridge Café attendant Rich's is the founder of the non-dairy segment of the frozen food industry and is a leading supplier to the foodservice, in-store bakery, retail and industrial marketplaces.

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  Adam's Mark Hotel Buffalo

  • Buffalo/Niagara, New York Area

  • Convention Services Manager

    • Mar 2006 - Jun 2008
    • Buffalo/Niagara, New York Area

     Created a customized flow of events and an agenda based on the client’s specific needs; built and maintained strong client relationships prior to arrival and after their event to drive future business Coordinated and managed all food and beverage, guest rooms, convention space set up, entertainment, and ground transportation Completed financial reports for Executive Committee to include daily revenue analysis and P&L statements

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  Hyatt Regency

  • Buffalo, NY

  • Catering Manager

    • Mar 2005 - Mar 2006
    • Buffalo, NY

     Responsible for catering sales of food and beverage, and continual solicitation of clients to generate new business, e.g., niche markets such as kosher or India market  Effectively communicated orally and in writing final details of events to kitchen and banquet staff

• 

  United Airlines

  • Flight Attendant, O'Hare International Airport

    • Oct 2000 - Jul 2002

     Certified in all FAA mandated onboard evacuation and security training Mastered time management goals for all planned schedules and irregular operations  Appointed Purser responsible for managed onboard sales Strong oral communication and presentation skills