Experience

• 

  Radius Insurance Solutions

  • Horsforth, Leeds

  • Sales/Account Executive

    • May 2022 - Dec 2023
    • Horsforth, Leeds

    Key roles and repsonsibilites covering both New business and Back Book (Customer Retention)- Generating streams of new business by assessing and identifying previous lapsed clients,lists of clients from other quoted clients- Independently retaining £10,800 of renewal income when faced with new tasks with noprior experience in the department,keeping71% of business.-Upholding expected sales standards and managing the newbusiness workload through self-governance at a time of severe staff shortage.- Understanding clients desires and utilising these in order to benefit their additionalnecessities- Adapting to a combination of modern and outdated systems using essential technologicalskills-Business wide record for highest conversion of cross-sell leads achieving 72% as finalised sales with average expectation to be 20-25% lead to sale conversion rate-Selected as part of a small group of individuals to attend a London Cross Sell Awards eventhosted by the CEO and Business Owner.-When faced with managerial turnover, mentored new department staff including an outsidemanagement hire.

• 

  Morrisons

  • Greater Leeds Area

  • Customer Service Representative

    • Sep 2020 - Mar 2022
    • Greater Leeds Area

    Key role responsibilities are as follows;Utilising systems such as Salesforce and Vera (Morrisons Customer Database) to access and manage customer information.• Handling complaints and using clear communication to resolve and diffuse customer issues.• Achieving over 90% customer satisfaction from telephone communication whilst maintaining high productivity levels• Being a mediator between customer and stores to meet the most appropriate solution.• Using loyalty points and schemes to ensure customer retention.• Achieving performance-based targets.• Discussing with Team Leaders strengths and weaknesses to constantly improve performance• Working towards and progressing passed KPI’s such as case productivity, time gap reports and customer satisfaction percentage.• Upselling Products such as an online Delivery Pass alongside highlighting key offers.

• 

  Hermes

  • Remote

  • Customer Service Advisor

    • Apr 2020 - Jul 2020
    • Remote

• 

  Valli Forecourts Ltd

  • LS29 6AE

  • Customer Assistant

    • Jan 2019 - Jan 2020
    • LS29 6AE

• 

  The Royalty

  • LS21 3DG

  • Bar waiter

    • Apr 2018 - Dec 2018
    • LS21 3DG

    Front of House staff experience from waiting on tables to bar work.

• 

  Horsforth Hall Park Cricket Club

  • Horsforth

  • Catering Assistant

    • Apr 2016 - Mar 2018
    • Horsforth