Experience

• 

  EuphorAI Solutions

  • President

    • Jul 2023 - Present

• 

  Fansplan

  • Founder

    • Jun 2019 - Present

    Digital Learning Social Media System to connect Subject Matter Experts with Digital Students

• 

  Go Exclusive Marketing

  • Founder

    • Sep 2016 - Sep 2019

    SMMA

• 

  Porsche AG

  • Los Angeles, California, United States

  • Certified Brand Ambassador

    • Jul 2015 - 2018
    • Los Angeles, California, United States

    Eat. Sleep. Porsche

• 

  Private Jet Charter

  • Broker

    • Dec 2014 - 2016

    Provide on demand private jet charter flights worldwide• Access to over 6,000 aircraft worldwide including helicopters, turbo props, jets and VIP airliners• Available 24/7 for estimates and quotes •Aircraft can be wheels up in as few as 4 hours• Provide world class customer service

• 

  Vitacost.com

  • United States
  • Wellness and Fitness Services
  • 300 - 400 Employee

  • ITOperations Administrator

    • Jul 2013 - Apr 2014

    • Provide Help Desk support to approximately 500 internal employees. Responsible for approximately 50 call/email support tickets daily.• Support includes Windows 7 and XP support, as well as supporting in-house applications.• Utilize Active Directory.• Document all support through “Remedy” ticketing system.• Maintain wireless devices in distribution and manufacturing, including RF scanners, printers, workstations, and access points.• Configure and maintain IT related devices and inventory in distribution, including, but not limited to, workstations, network devices, pick lights, inline scanners, and line controllers.• Provide daily IT support to distribution center• Effectively communicate with hardware and software providers to ensure support in the post-go-live environment.• Execute SQL scripts and perform data analysis on resulting data.• Perform daily data verification to ensure all warehouse systems are in sync and data is properly maintained, including inventory and order related transactions.

  • Customer Service Representative

    • Apr 2013 - Jul 2013

    • Excellent communication with customers by providing product and service information; ability to resolve product and service problems.•Attracted potential customers by answering product and service questions; suggesting information about other products and services.•Open customer accounts by recording account information.•Maintain customer records by updating account information.•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.•Recommended potential products or services to management by collecting customer information and analyzing customer needs.•Prepare product or service reports by collecting and analyzing customer information.•Contribute to team effort by accomplishing related results as needed.

• 

  TPRC Broadband

  • Greensboro, North Carolina

  • Fiber Optic Network Technician

    • Jan 2011 - Mar 2013
    • Greensboro, North Carolina

    • Expertise in voice and data with emphasis on installations, upgrades, maintenance and repair of systems.• Experience in testing, troubleshooting, and service provisioning of telecommunications network encompassing :Network Testing and Maintenance Network Operations Centers (NOC)Managing Client Relationships Providing First Class Customer Service• Exceptional troubleshooting skills and attention to detail . Able to quickly inspect, test and locate atrouble and resolve complex technical discrepancies.• Excellent communication and interpersonal abilities. Ability to interface with multipleorganizations and manage large projects in multi-cultural environments.• Proven ability to meet and/or exceed internal and client demands, expectations and deadlines while also positively impacting company profitability.TECHNICAL SUMMARYSONET/SDH Network Proficient, Optical Fiber Arc Fusion Splicing, Installation, Ring ConstructionEquipment: Fujikura, Corning and Sumitomo Arc Fusion Splicers, Dual Wavelength OTDR’s, Spectrum Analyzers