Experience

• 

  The Source Bulk Foods Canada

  • Leslieville

  • Store Manager

    • Oct 2023 - Present
    • Leslieville

• 

  The Source Bulk Foods UK

  • United Kingdom
  • Retail
  • 1 - 100 Employee

  • Deputy Sales Manager

    • Jun 2022 - Oct 2023

  • Store Supervisor

    • Apr 2022 - Jun 2022

  • Sales Assistant

    • Aug 2021 - Apr 2022

• 

  Freelance Journalist

  • London

  • Freelance Journalist

    • Jan 2020 - Jun 2021
    • London

• 

  Kuoni

  • London, United Kingdom

  • Personal Travel Expert

    • Apr 2018 - Sep 2019
    • London, United Kingdom

    My role involved:• Taking luxury holiday enquiries from a number of different communication lines. These would range between conversations over the phone, online livechat programs, and often face to face.• It was my role to listen to the clients and to create a truly bespoke holiday that would be perfect for them.• Upon booking, I would take care of all necessary admin for the clients before their departure. Often this would involve liaising with colleagues in destinations such as Africa, The Indian Ocean, and Japan.I gained skills such as:• Strong communication skills to ensure that each client receives a bespoke holiday that would suit them, whilst building a lasting relationship• I developed my sales skills, as this was a very competitive market within the centre of London.• Time management was essential, as I was required to create portfolios for clients in a timely manner, whilst providing excellent customer service often before the client had thought to have asked.

• 

  Delta Hotels and Resorts®

  • Rooms controller

    • Nov 2016 - Sep 2017

    My role involved:• Organising all reservations, ensuring that rooms are allocated to the correct individuals and that specific requests were met for their stay at the hotel• Ensuring that billing is correct for all reservations, and those payments are received and sent to the correct departmentsKey skills gained were excellent attention to detail and clear communication skills. I had to liaise between all departments of the hotel to organise timely check-in procedures as well as creating key maintenance timetables.

  • Guest Service Agent

    • Apr 2016 - Sep 2017

    My role involved:• Interacting with guests and ensuring they have a safe and pleasant stay• Acting as a key member of our front office team, including a certified trainer of new front office employees• Being responsible for a personal cash float of $1000, as well as handling credit cards and other forms of payment on a daily basis• Representative on the hotel’s Guest Service Satisfaction committee, established to address online feedback from previous guests and to use this information to further improve the hotelKey skills gained were the ability to work under pressure, building rapport with the public and complaint management skills

• 

  Whistler Blackcomb

  • Whistler Canada

  • Ski Instructor

    • Jan 2016 - Apr 2017
    • Whistler Canada

    • Teaching a class of four adult students where the abilities ranged from their first time to an intermediate skill level• Creating an independent lesson plan in an informal setting based on the requirements and goals of my group• Key skills gained were patience, personal responsibility, as well as excellent planning and communication skills