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Bio

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Jack Cox is a seasoned professional with extensive experience in various industries, including retail, hospitality, and education. He has honed his skills in customer service, sales, and team management, and has a strong foundation in business and human resources. With a degree in Business from Charles Sturt University, Jack has developed a unique blend of technical and interpersonal skills, making him a valuable asset in any organization.

Credentials

  • Accidental Counsellor Training
    Lifeline Australia
    Feb, 2022
    - Apr, 2026
  • Tier 2 RG146 Accreditation
    Kaplan Professional
    Oct, 2021
    - Apr, 2026
  • Administrative Human Resources
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Difficult Conversations in the Workplace
    Fair Work Commission
    Aug, 2020
    - Apr, 2026
  • Hiring, Managing, and Separating from Employees
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Human Resources: Payroll
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Leading with Emotional Intelligence
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Managing employees
    Fair Work Commission
    Aug, 2020
    - Apr, 2026
  • Managing Performance
    Fair Work Commission
    Aug, 2020
    - Apr, 2026
  • Project Management Foundations
    LinkedIn
    Aug, 2020
    - Apr, 2026
  • Fire Saftey Training
    Urban E-Learning PTY LTD (Fire Training Online)
    Jul, 2020
    - Apr, 2026
  • Responsible Service of Alcohol
    Department of Racing, Gaming and Liquor
    Jul, 2017
    - Apr, 2026
  • National WHS General Construction Induction
    NSW Department of Education
    Jul, 2015
    - Apr, 2026
  • Working with Children Check
    Office of the Children's Guardian
    Jul, 2020
    - Apr, 2026

Experience

    • Australia
    • Retail
    • 1 - 100 Employee
    • Sales Consultant
      • Jan 2024 - Present

    • Customer Service Representative
      • Nov 2022 - Jan 2024

  • Jack Norman Cox | Copywriting
    • Wagga Wagga, New South Wales, Australia
    • Owner/ Copywriter & Content Writer
      • Jun 2022 - Present
      • Wagga Wagga, New South Wales, Australia

      Copywriting is the perfect blend of my love for details and my desire to put my creative side to work. That's why I decided to pursue a career as a freelance copywriter. I have been helping businesses and individuals improve their online presence ever since. I started out small, helping family and friends with their websites and online profiles. I then ventured out to platforms such as UpWork, where I completed various small projects and have been slowly building a list of happy clients. Whether you're looking to create a website from scratch or revamp your existing content I am here to help. I am passionate about what I do, and I take pride in delivering exceptional results for my clients.

  • Ronald McDonald House Charities Australia
    • Wagga Wagga, New South Wales, Australia
    • House Operations Officer - Wagga Wagga
      • Aug 2022 - Present
      • Wagga Wagga, New South Wales, Australia

  • Tap Snap Photo Booths
    • Wagga Wagga, New South Wales, Australia
    • Owner
      • Dec 2022 - Mar 2024
      • Wagga Wagga, New South Wales, Australia

      BUSINESS SOLDTap Snap booths are the newest Riverina Photo Booth hire business on the block!We have the capacity to do both open-air and closed booth configurations to suit any event, from weddings, parties, or corporate/ charity events.Reach out on any of our socials or our website for all your Photo Booth needs!

  • Charles Sturt University
    • Wagga Wagga, New South Wales, Australia
    • Student Education Officer, Future Moves
      • Jan 2022 - Aug 2022
      • Wagga Wagga, New South Wales, Australia

  • NAB
    • Wagga Wagga, New South Wales, Australia
    • Associate, Regional & Agribusiness
      • Aug 2021 - Jan 2022
      • Wagga Wagga, New South Wales, Australia

  • Coca-Cola Europacific Partners
    • Wagga Wagga, New South Wales, Australia
    • Business Development Executive
      • Oct 2020 - Aug 2021
      • Wagga Wagga, New South Wales, Australia

      In May 2021 Coca Cola Amatil was acquired by Coca-Cola European Partners and have since changed their name to Coca-Cola Europacific Partners.

    • 400 - 500 Employee
    • Duty Manager
      • Jan 2018 - Nov 2020

      Whilst in this position I have;- Overseen and assessed customer service staff activities of around 15 employees.- Trained staff in areas such as customer service, sales, productivity, and accountability- Managed cashier coverage and customer flow to ensure proficient customer service.- Monitored and authenticated returns, exchanges and voids.- Investigated and solved customer service complaints.- Assisted with the development and implementation of service policies, and explaining these to staff.- I also performed additional duties when needed.

    • Dairy Freezer Manager
      • Jan 2018 - Sep 2018

      Whilst in this position I: - Ensured employees are offering exceptional customer service - Made sure customers were happy with the service and products - Delegation of duties - Assisted store managers - Helped to implement store policies - Routing sales productivity reports to staff - Motivated employees - Handled cash and end of day checking - Managed store cleanliness and organisation - Dealt with customer complaints and issues

  • AMES Australasia
    • Wagga Wagga, Australia
    • Business Development Executive
      • Sep 2019 - Oct 2020
      • Wagga Wagga, Australia

      Whilst in this position I;Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives.Exceed monthly sales targets and KPI’s on a regular basisAnalyse sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.Maximise customer interest and sales levels by displaying products strategically.Ensure layout plans are up to date for stores and maintain store shelves and inventory. Forecast profits/salesStrive to create professional and friendly relationships with all customers

  • Rebel Sport
    • Wagga Wagga, Australia
    • Sales Assistant
      • Aug 2017 - Feb 2018
      • Wagga Wagga, Australia

  • SunRice
    • Leeton
    • Product Line Manager
      • Nov 2015 - Dec 2016
      • Leeton

      Within in 6 months I was in training to become a level 5 operator and line manager in the Ricecakes department. I managed a team of 5 or more workers each day ensuring all KPI's were met and that we strived to exceed theses totals each day. I was trained in basic maintenance of machines, strict hygiene processes, as well as training other employees to be competent in this position.

  • The Village
    • Leeton, New South Wales, Australia
    • Pizza Maker/ Kitchen Hand
      • May 2014 - Nov 2015
      • Leeton, New South Wales, Australia

  • Woolworths Supermarkets
    • Leeton, New South Wales, Australia
    • Deli assistant/Replenishment team member/ Produce Team member
      • May 2011 - May 2014
      • Leeton, New South Wales, Australia

Education

  • 2017 - 2021
    Charles Sturt University
    Bachelor of Business, (Management)
  • 2014 - 2015
    Leeton High School
    Higher School Certificate, Mathamatics, Advanced English, Biology, Modern History, Visual Arts

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Retail”

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