Experience

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  Harbor Claims, LLC

  • Gainesville, Florida, United States

  • Commercial Residential Claims Analyst

    • Oct 2023 - Present
    • Gainesville, Florida, United States

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  Self-Publishing Venture

  • Freelance Writer / Self-Publishing

    • Jan 2015 - Oct 2023

    Extensive data development and analysis. Published comprehensive play guides for the multi-state lottery games of Mega Millions and Powerball now selling on Amazon.com. Publish monthly updated real time strategic play guides for Mega Millions, Powerball and other state specific Pick 5 lottery games. In-depth statistical analysis with game-specific data. Technical writing expertise. Developed marketing plan, created website, wrote all promotional material. Have developed a supplement income stream that requires only periodic management.

• 

  Midwest Family Mutual Ins. Co.

  • United States
  • Insurance
  • 100 - 200 Employee

  • Complex Claims Examiner

    • Apr 2022 - Sep 2022

    Successfully closed previously escalated complex homeowner and commercial claims. Significant public adjuster and attorney exposure. Managed field staff and vendors.

  • Complex Claims Examiner

    • Apr 2022 - Sep 2022

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  Stillwater Insurance Co.

  • Senior Claims Examiner

    • Apr 2018 - Mar 2020

    Senior claims examiner handling first party property homeowner, condo and renter's claims. Excellent claims metrics during tenure. Effective with public adjusters and difficult contractors. Fraud prevention. Subrogation success.

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  Capstone ISG

  • Asheville, North Carolina Area

  • Multi-line Property and Casualty Field Adjuster

    • Jul 2010 - Feb 2015
    • Asheville, North Carolina Area

    Successful multi-line Claims Adjuster responsible for wide-range of property and casualty claims for western North Carolina. Successfully closed a multitude of small, large and complex P & C claims and task assignments for various regional and national carriers as well as Lloyds. Became a trusted claims handler for preferred carriers such as Amica and Chubb. Developed a dedicated clientele and achieved high customer service ratings in a challenging field environment. Flourished with large loss scenarios, complex liability claims, subrogation investigations, damage assessments and loss estimating. Consistently achieved high claim closure rates while meeting various deadlines.

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  Travelers Insurance

  • Multi-line Claims Adjuster

    • May 2005 - Feb 2009

    Successful Multi-line Adjuster handling wide range of personal, commercial, farm and public entity property and casualty losses, both first and third party. Developed superb policy analysis, application and communicative skills. Superb Xactimate estimating and review skills, structural and contents. Designated by management as trainer and mentor for new hires. Excellent claim reporting skills; reports used as benchmark by management for training of new and seasoned staff alike. Successfully developed tort theories for third-party liability and subrogation pursuit. Achieved notable monetary recoveries in subrogation. Achieved high customer service ratings on consistent basis via surveys. Successfully handled numerous large and complex losses alike.

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  Foremost Insurance

  • Claims Representative / Underwriting Support

    • 2002 - 2005

    Field Adjuster successfully handling high volume of both homeowner and specialty product losses, including first and third party.Consistently ranked as high performing team member per production criteria.Awarded 17 % pay raise within first six months of employment.Received award merit from Company President for customer service.Successfully closed high monetary loss and complex claims on regular basis.Designated by management to train and continue mentor support for new hires. Left this position to complete CPCU course of study.

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  American Modern Insurance Group

  • Property and Liability Claims Adjuster

    • Oct 1999 - Nov 2002

    Adjuster successfully handling specialty lines products and liability losses including mobile home, site built home, and recreational products. Consistently ranked as high production team member per production criteria. Cultivated sound adjusting and time-management skills. Successfully completed liability investigations. Achieved numerous subrogation recoveries.

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  Euro Car Care

  • Assistant Manager / Automotive Technician

    • Jun 1984 - Sep 2000

    Successfully co-managed a family operated automotive restoration facility specializing in frame up restoration, service and sales for such makes as BMW, Mercedes-Benz, Volvo, MG, Triumph and Austin-Healey. Created and nurtured niche market success through sought-after work product. Achieved journeyman mechanic status in highly technical automotive field.