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Jérémy Sandjivy

Consultant Senior CRM Salesforce | Luxe & Retail at Adone Conseil
Intro Book
Innovation consultant with expertise in CRM, team management, and project delivery.
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Location
Lausanne Metropolitan Area, CH
Languages
  • Français Native or bilingual proficiency
  • Anglais Professional working proficiency
  • Espagnol Professional working proficiency
Skills
  • Management
  • Anglais Professionnel
  • Marketing
  • Microsoft Office
  • Innovation
  • Show all
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Bio

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Jérémy Sandjivy is a seasoned consultant with expertise in CRM, innovation, and team management. He holds a Master's degree in Innovation in European Business from ISC Paris and has worked with prominent companies such as Adone Conseil, Devoteam S Platform, and Sofregaz SAS. With a strong background in project management, team building, and customer relationship management, Jérémy has developed a unique skillset that enables him to drive business growth and innovation. He is proficient in multiple languages, including French, English, and Spanish, and has a strong understanding of Microsoft Office and Salesforce Service Cloud. Jérémy's experience spans over 10 years, with a focus on delivering results-driven solutions that meet business objectives. As a certified Scrum Master, he is well-equipped to lead teams and drive projects to success.

Credentials

  • Service Cloud Administration in Lightning Experience - ADX261
    Salesforce
    May, 2020
    - Apr, 2026
  • Declarative Development for Platform App Builders - DEX-403
    Salesforce
    Dec, 2019
    - Apr, 2026
  • Administrative Essentials for New Admins in Lightning Experience - ADX 201
    Salesforce
    Jul, 2019
    - Apr, 2026
  • Professional Scrum Master I (PSM I)
    Scrum.org
    May, 2019
    - Apr, 2026

Experience

  • Adone Conseil
    • Suisse
    • Consultant Senior CRM Salesforce | Luxe & Retail
      • Feb 2023 - Present
      • Suisse

      En tant que consultant chez Adone, je supervise un projet Salesforce Service Cloud et téléphonie-CTI au sein d'un groupe horloger Genevois. Mon rôle, en tant que Product Specialist, consiste à coordonner: la gestion des releases en collaboration avec l'intégrateur, le support des utilisateurs via nos équipes de niveau 2 et 3, puis entretenir une relation clé avec notre fournisseur téléphonie. Mon objectif principal est d'assurer une intégration réussie de ces solutions pour une performance optimale des CRCs.

  • Devoteam S Platform
    • France
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Consultant Senior CRM Salesforce
      • Jan 2022 - Feb 2023

      Missions : Kering, Thom, CMA-CGM

    • CRM Consultant
      • Jul 2019 - Jan 2022

      MOE Telephony Project / C.T.I. Scope: management and improvement of a cloud contact center solution; CTI connected to Salesforce Service Cloud - agile method, Jira tools / confluence- Salesforce Service cloud / Cti / Softphone - Application Administrator (CTI/ACD/IVR...), Support L3

  • SOFREGAZ SAS
    • Paris Area, France
    • Administateur CRM
      • Mar 2018 - Aug 2018
      • Paris Area, France

      CRM administrator of Sofregaz in charge of the business development team involved at each project phase, from strategy to solution implementation. Tool improvement, monitoring, reporting. Tenders elaboration in collaboration with the business department. Structuring references and project brief documents. Create marketing documents.

  • Ecolife
    • Paris
    • Business developer
      • Apr 2017 - Sep 2017
      • Paris

      In charge of the commercial development of an ecological LED offer in the Grand Est region. Preparation of offers and conduct of business negotiations (23 partnerships). Planning of events and physical animation in 7 cities and 2 shopping centers. Over 70 000 LEDs distributed.

  • LES MONTRES SUISSES SA
    • Paris
    • Sales consultant (2 years apprenticeship)
      • Oct 2013 - Jul 2015
      • Paris

      Customer service management, merchandising, sales, customer follow-up. Company training: Jaeger-LeCoultre and Panerai.

Education

  • 2015 - 2019
    ISC Paris
    Master's degree Grand Ecole, Innovation in European Business (IEB)
  • 2018 - 2019
    Hogeschool Utrecht
    MSc Innovation in European Business, Innovation in European Business (IEB)
  • 2017 - 2019
    University College Cork
    MSc Innovation in European Business, Innovation in European Business (IEB)
  • 2016 - 2016
    University College Cork (UCC)
    Erasmus, Business
  • 2013 - 2015
    SUPTEK
    Two-year BTS in Management of Commercial Units degree (professional training contract)

Suggested Services

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Industry Focus. “Business Consulting and Services”

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