Experience

• 

  Apollo Scooters

  • Montreal, Quebec, Canada

  • Supply Chain Analyst

    • Aug 2023 - Present
    • Montreal, Quebec, Canada

• 

  SSENSE

  • Canada
  • Retail
  • 700 & Above Employee

  • Associate Specialist

    • Aug 2022 - Feb 2023

    Collaborated with multiple departments to coordinate and analyze over 100 highly anticipated launches using Excel. Forecasted sales volume and provided real-time advice to the team on necessary actions.Identified and supported the implementation of projects aimed at improving business performance, leading to a 30% increase in WeChat Content views in Q4 2022 and a 25% improvement in the efficiency of the holiday gifts project compared to the previous year.Optimized the training system based on team feedback, creating and revising documents to support more than 20 training sessions. Leveraged various channels to identify and specify profiles for 500+ potential high-value clients, successfully introducing them to personal stylists to foster valuable relationships.

  • Associate Personal Stylist

    • Nov 2021 - Aug 2022

    Provided dedicated support to a team of 5 personal stylists, taking ownership of resolving 400+ high-value customer requests with a focus on exceeding expectations.Efficiently managed high volume orders during peak seasons and product launches, implementing a customized tracker based on feedback from stylists and clients, enhancing team communications and increased work efficiency by 5%.

  • CX agent/ Recruiting Team member

    • May 2021 - Nov 2021

    Conducted thorough review of over 100 pre-screening questions and utilized Sparkhire platform to conduct interviews with more than 60 candidates.Demonstrated strong recruitment management skills by effectively handling high volume hiring activities during peak seasons. Provided regular status updates, analyzed challenges, and maintained team reports.Conducted thorough needs assessments to understand and identify the staffing requirements and talent needs of the organization.Collaborated closely with stakeholders and department leaders to align recruitment efforts with overall business objectives.

• 

  Media DW INC.

  • Montreal

  • Production Coordinator

    • Aug 2020 - Dec 2020
    • Montreal

    Offered comprehensive team support across all production stages, from development to distribution, ensuring smooth and efficient operations.Liaised between artists, insurance providers, etc., facilitating effective communication and collaboration.Monitored contracts and schedules, negotiating amendments such as contract terms, prices, and budget.

• 

  Yanc Data Consulting

  • 加拿大 安大略 多伦多

  • Data analyst

    • Feb 2020 - Apr 2020
    • 加拿大 安大略 多伦多

    • Conducted data manipulation on POS data using SQL queries and advanced Excel function including Pivot Table, Vlookups, Index Match and If Functions• Summarized and analyzed data to provide insights on category sales across multiple regions and customer segments• Built multiple statistical models to forecast sales based on historical tends and seasonality• Implemented multiple enhancements on sales reports and developed Tableau dashboards with dynamic visualizations

• 

  IEN Global Education Agency

  • Zhoushan, China

  • Front Office Assistant

    • May 2019 - Sep 2019
    • Zhoushan, China

    • Optimized efficiency of front desk operations and completed administrative tasks• Enforced excellent customer service for over 500 clients by being a friendly bridge between client and executive• Develop and curate engaging content for company website and WeChat platform

• 

  Ien Global Education Agency

  • China

  • Data Analyst

    • Jun 2018 - Sep 2018
    • China

    • Initiated a filtering system for matching students’ backgrounds with school requirements in Java, which reduced manual effort by 50%.• Leveraged the existing CRM system to optimize closing strategies using Markov chain application predicting customers churning rate.• Successfully set up holiday raffle box with controlled winning rate with Hyper-geometric distribution in R studio.• Presented management with sales performance dashboards and customer analysis visualizations.