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Ivana Jane Monalisa

Customer Support at Mengantar
Intro Book
Ivana Jane Monalisa, a seasoned administrative professional with 4 months of customer support experience and 3 years of administrative coordination experience, holds a Bachelor of Engineering degree in City/Urban, Community and Regional Planning from the University of Brawijaya.
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Location
Malang, East Java, Indonesia, ID
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Bio

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Ivana Jane Monalisa is a seasoned professional with a strong background in customer-facing roles and operational management. At Mengantar, she provided support to online sellers, ensuring timely delivery of packages and resolving issues through effective communication with shipping companies and customers via WhatsApp. Her experience as an Administrative Coordinator and Customer Service Representative at Summer Photo, where she handled customer reservations, organized schedules, and processed transactions, showcases her ability to multitask and prioritize tasks. Most recently, Ivana worked as a Cashier and Barista at Maven Cafe, where she managed customer transactions, operated a cashier machine, and prepared beverages to ensure seamless payment processing and customer satisfaction.

Experience

  • Mengantar
    • Malang, East Java, Indonesia
    • Customer Support
      • Dec 2023 - Mar 2024
      • Malang, East Java, Indonesia

      Provided support to online sellers who require Cash on Delivery (COD) payment.Managed communication with the shipping company through Mengantar platform tickets and WhatsApp to ensure timely delivery of packages.Communicated with online sellers and customers via WhatsApp to address any issues, an...

  • Summer Photo
    • Administrative Coordinator and Customer Service
      • Aug 2019 - May 2023

      Handled customer reservations through WhatsApp and in-person visits.Organized the photo studio’s daily schedules and session durations for each customer.Processed transactions and communicated directly with customers to understand their requests. Gathered and organized customers' contact information in a database.Managed the customer’s photo database.Facilitated communication between customers and the photo editor, and coordinated with the printing service.Addressed customer inquiries and resolved complaints through WhatsApp and in-person visits.

    • Administrative Assistant
      • Aug 2019 - Aug 2021

  • Maven Cafe
    • Malang, East Java, Indonesia
    • Cashier and Barista
      • Apr 2018 - Jul 2018
      • Malang, East Java, Indonesia

      Managed customer transactions and operated the cashier machine to ensure seamless payment processing.Prepared beverages such as mojito, squash, and coffee using methods including vietnam dripand french press, according to recipes to maintain consistent quality, ensuring customer satisfaction.Docu...

Education

  • 2014 - 2021
    University of Brawijaya

Suggested Services

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