Experience

• 

  Vodacom Lesotho

  • Lesotho
  • Telecommunications
  • 300 - 400 Employee

  • Executive Head: CVM, Big Data & Loyalty

    • Oct 2022 - Present

  • Senior Manager : CVM & Big Data

    • Feb 2022 - Oct 2022

  • Manager: Customer Value Management (CVM)

    • Jul 2016 - Feb 2022

    Reporting to the Executive Head: Consumer & CVM, the role is responsible for developing and stimulating customer base and revenue through designing and implementing campaigns to stimulate ARPU, retaining and winning back customers via churn monitoring, building preventative activities and management of retention programmes; analysing data on a daily, weekly and monthly basis monitoring individual customer behavior.Functions & Responsibilities: Develop and prepare strategies for CVM processesAnalyse and interpret data using Power BI and Tableau to provide ongoing reportsDevelop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and qualityCreate and manage propensity models to drive revenue and increase customer engagement Acquire data from primary and secondary data sources and maintain databases/data systems Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problemsWork with management to prioritize business and information needsLocate and define new process improvement opportunitiesDeliver projects and products using the appropriate agile project management methodologyCreate reports to provide inputs for different CVM DashboardsProvide in-depth operational analytics to solve business problemsManaging the campaign management processes, monitoring and assessing campaign effectivenessHighlight: Launched J4U (Offers customised for individual customers) with machine learning using IBM UNICA

  • Acting Executive Head : Consumer Business Unit

    • Feb 2020 - Jul 2020

• 

  Vodacom Lesotho

  • Senior Specialist: Prepaid

    • Sep 2013 - Jun 2016

    Reporting to the Senior Manager – Prepaid, this role entailed leading the overall prepaid Products & services, which included maintaining market share, churn reduction and revenue maximization.Functions & Responsibilities:Investigate and perform business analysis, determine business system requirements and identify alternativesSet up and facilitate workshops with stakeholders to gather, elicit and identify business and system requirementsDesign and document innovative business solutions using information technology.Translate business requirements to a level of detail appropriate for implementation using user journeys, user stories with acceptance criteria; process diagrams; data models; business rules and mock-ups.Assist technical designers to understand the business requirements.Participate and provide input into the design, functional and non-functional discussions with the technical designers.Investigate, identify and document business requirements to address process or system constraints resulting in repeated queries or errors.Assist and sign off the test cases for functional and non-functional, integration and testing activities.Testing of technical solutions, business and technical processes and calculations.Prepare process and training documentation with the trainers.Ensure effective and consistent service delivery and support to both internal and external clientsHighlight: Utilized bundling & targeting strategies to transform pricing and lower the cost of communications by up to 60%

• 

  Computer Business Solutions

  • Analyst Programmer

    • Mar 2012 - Aug 2013

    Reporting to the Manager – Software Development, the role was responsible managing, maintaining, developing and deploying applications and databases in response to business needs. Functions & Responsibilities:Develop, test and implement new software programsDesign and update software database. This includes, but is not limited to: Software Applications, Web Sites, Data Communication Processes and User InterfacesTest, maintain and recommend software improvements to ensure strong functionality and optimizationWork with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testingIdentify ideas to improve system performance and impact availabilityResolve complex technical design issuesDevelopment of technical specifications and plansAnalyse user requirements and convert requirements to design documentsMake good technical decisions that provide solutions to business challengesProvide comprehensive support to internal customers; achieve resolution to outstanding problems or issuesCompile timely, comprehensive and accurate documentation and or reports as requestedMulti-task and change from one task to another without loss of efficiency or composureHighlight: Involved in the design and implementation of the Ministry of Finance Old Age Pension Payroll System

• 

  LHDA

  • System Analyst

    • May 2010 - Jul 2010