Experience

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  Gharayf Company

  • Kuwait

  • Restaurant manager

    • May 2016 - Apr 2019
    • Kuwait

    *Managing a up to 1000 daily order*Sets a positive example for guest relations*To assure highest degree of guest satisfaction by ensuring guests’ needs and requests*To provide assistance to service staff on different client complaints and requests*Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. *Monitors and controls financial and administrative responsibilities including asset protection*Schedules staff to forecast and service standards while maximizing profits.

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  hanoufood

  • Kuwait

  • Operations Manager

    • May 2014 - Apr 2016
    • Kuwait

    organized the daily operationhandling and solving the customer problemsMarketing on social media ( Instagram , twitter , Facebook )Monthly profit and losssales analysisHiring the new employeesAuditing on the accounting reportsdevelopment the products and the services which is working on exceed the customer expectation

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  Raneem

  • Kuwait

  • Operation Manager

    • Jan 2013 - Apr 2014
    • Kuwait

    Assistant the general manager to achieve the Budgets and plans for the company.*provide the monthly profit & loss about the company activities.*responsible about marketing on the our clients accounts on the instagram & Twitter*supervise the operation at Bait Al Khair Mall in Alforwaniyah ( company of our Companies clients )*supervise the operation at syriantaste Kitchen ( company of our Company's clients )*organizing the courses which is provided through our clients such asDr Jasem al mutawaDr Tarek elhabibDr Khaled alqahasMr Abdalla Elfleag

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  DAMAC Hotels & Resorts

  • United Arab Emirates
  • Hospitality
  • 300 - 400 Employee

  • Location manager at ( Public Authority for applied education )

    • Jun 2012 - Dec 2012

    implement the contract of tender regarding for the food ( scholarship students )

  • Catering Supervisor at ( Kuwait oil Company )

    • Oct 2011 - Jun 2012

    • Responsible for ensuring that the guests receive service in a courteous,• Responsible for the staff training about the company standards and sequence of service.• Responsible of the schedules and action plans.

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  Fairmont Nile City

  • Egypt

  • Shift Leader

    • Aug 2009 - Oct 2011
    • Egypt

    • Prepare assignments for staff assigned to each event. Includesassignments for each portion of the work shift; including set-up,reception, event tear-down and side work.• Conduct lineups with the staff at the start of each shift. Inspectuniforms, review assignments, and steps of service for each event.• Greet host (on-site contact) for assigned event(s) and stay incontact throughout the event(s).• Work closely with Director of Food & Beverage and EventCoordinator to plan all events.• Supervise Uniform Control. Record uniforms issued to staff andensure the uniforms are returned. Separate dirty uniforms forcleaning.• Ensure front and back of the house are maintained in a clean andorderly fashion.• Know the menu for each function served and be able to explain themajor ingredients and preparation methods for each item to beserved.• Prepares Captain’s Reports, detailing the function and commentsof the Host (on-site contact)• Promotes and maintains the highest level of customer service to allBCC guests.• Determines when a guest should not be served additional alcoholicbeverages in accordance with BCC policies.• Uses a cash register or point of sale system as needed.• Resolves guest complaints within scope of authority; otherwiserefers the matter to management. Notifies supervisor and/orsecurity of all unusual events, circumstances, missing items oralleged thefts.• Performs other job related duties as assigned.• Attends all staff meetings as required by management.

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  The Four Seasons Hotel

  • Egypt

  • Server

    • Jun 2007 - Aug 2009
    • Egypt

    *Deliver the company experience for guests* Work with the venue team to create the company experience for guests* Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences* Follow up with guests with additional services that enhance the guests’ experience* Handle guest requests personally and/or refer as appropriate* Demonstrate the company values through service and teamwork* Create luxury for all the senses by serving guests at the restaurants in accordance with company standards* Ensure proper set-up of tables in assigned section* Inspect linen, silver, china, and other items prior to using them* Demonstrate in-depth knowledge of menu; market specials and suggest alternatives to guests* Take and fill customer orders* Check food prior to serving; ensure presentation and temperature is in accordance with company standards* Serve food and beverages to guests, refills beverages as needed* Respond to customer requests and complaints*Clean banquet area during and after events, if so assigned*Had been selected in a special team to serve the president Mohamed Hosny Mubarak