Experience

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  University of Maryland Baltimore County

  • Catonsville, MD

  • IT Specialist

    • Apr 2016 - Jul 2016
    • Catonsville, MD

    Provide desktop/remote support for 80 staff members and various University programmatic efforts on PC and Mac workstations. Maintain and repair desktops, laptops, printers, copiers, faxes, and other peripherals. Manage technical projects, assist and oversee implementation of technical projects in...

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  The University of Maryland Medical System (Cont...

  • Baltimore, Maryland Area

  • Desktop Maintenance Technician 2

    • Jun 2014 - Jan 2016
    • Baltimore, Maryland Area

    Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first lev...

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  Verizon Wireless

  • Laurel, MD

  • Technical Support Coordinator

    • Jul 2012 - Mar 2014
    • Laurel, MD

    Provided customer service and technical support for internal and external Verizon Wireless users; used critical thinking to resolve hardware and software issues; identified network and application issues, conveyed detail information regarding products and services; set up and configured equipme...

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  IW Tech Solutions

  • CEO, Owner

    • Jan 2006 - Jan 2012

    Troubleshooting hardware. Installs, assembles computer equipment for home, business and recreational uses. Installs hardware, software and other peripherals. Set up DSL connections. Configure and upgrade. Software and operating system. Set up printer, and wireless internet connections.

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  Pratt Health System

  • Microcomputer Specialist

    • Feb 2008 - Aug 2011

    Retrieve calls from Help Desk. Troubleshoot and provide resolution to user related issues, such as software and application complications. Repair and install PCs and laptops. Install motherboards, upgrade memory. Build and re-image PCs, and laptops through the use of the Altiris Deployment Server...

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  Mid-Atlantic Broad Band

  • Technical Support for ISP

    • Oct 2006 - Jan 2008

    Technical Support for ISP. DSL configurations and router configurations. Email setup and configuration. Network and hardware support for multiple clients. VOIP installation and configuration.

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  2004-2005Vinciti Absolute QualityHunt

  • Technical Support Representative

    • Oct 2006 - Nov 2007

    Assisted with installation, configuration and troubleshooting of products. Serving as part of on-call rotation providing 24x7 supports. Provided regular, on-going updates to customers regarding open issues. Analytical approach to requirements gathering and problem solving. Receive phone calls fro...

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  2005-2006 Baltimore City Public Schools

  • Operation Support Specialist 1

    • Sep 2005 - Jun 2006

    to schools and offices to troubleshoot computer system problems. Responds to and resolve help desk from users of computers, or operating computer equipment used for multiple purposes. Installs, assembles, and configures computers, monitors, network infrastructure, peripheral devices such as print...

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  Morgan State

  • Computer Network Assistant (Help Desk)

    • Jan 2001 - Jan 2003

    Implemented commands to install software components. Created user and group accounts. Configured and established local area network (LANs) for the University. Provided computer/networking support to facilitate end user problems. Answered the Help Desk phones in a courteous and friendly manner fol...