Experience

• 

  Valet Apartments

  • London, United Kingdom

  • Senior Customer Service Associate

    • May 2019 - Present
    • London, United Kingdom

• 

  Booking.com

  • Netherlands
  • Software Development
  • 700 & Above Employee

  • Customer Service Executive

    • Sep 2017 - Feb 2019

    ● Advising and servicing customers● Identifying new opportunities● Liaising with customers● Analyzing complaints and taking necessary actions to resolve the issue

  • PS Support Executive

    • Mar 2017 - Aug 2017

    ● Assistance point with questions about Geo related topics.● Handling day to day geo related task and acting upon them.● Assisting Partner Services Department Support teams when required.

  • Payment Specialist

    • Dec 2016 - Mar 2017

    ● Successfully handled daily operational tasks related to payments refund.● Handled payment related queries and managed large amounts of incoming calls meetingKPI targets● Mapped current processes and identifying potential possibilities for improvement.● Communicate with customers and internal departments to solve pending issues.

• 

  Dr. A. V. Baliga Memorial Trust

  • New Delhi Area, India

  • Documentation Officer

    • Feb 2015 - Jul 2016
    • New Delhi Area, India

• 

  Jubilant Life Sciences Ltd

  • Noida Area, India

  • Summer Intern

    • Apr 2014 - Jul 2014
    • Noida Area, India

    Project Titles: 1- Designing intervention for Malnourished children under 5yrs in the vicinity of Gajraula.2- Impact and need assessment of CSR activities in and around jubilant plants.