Experience

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  Oak Bay Beach Hotel

  • Victoria, British Columbia, Canada

  • Assistant Front Office Manager

    • Aug 2021 - Present
    • Victoria, British Columbia, Canada

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  The Flying Pig

  • Gastown, Vancouver

  • Hostess

    • Apr 2019 - Sep 2022
    • Gastown, Vancouver

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  JW Marriott Hotel Kolkata

  • Kolkata, West Bengal, India

  • Assistant Guest Services Manager

    • Feb 2018 - Dec 2018
    • Kolkata, West Bengal, India

    • Working with an inventory of 191 Keys • Exclusive Check-in and Check-out services for all the VIP guests of the hotel • Responsible for Elite, Single Lady Travellers and Long Staying guests of the hotel and subsequently organising activities to enhance the stay experience• Responsible for Guest Relations Operations in Co-ordination with other departments • Attending to guests queries and complaints ensuring their satisfaction with Service Excellence • Attending to guests special request made for special occasions

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  Four Seasons Hotels and Resorts

  • Mumbai, Maharashtra, India

  • Guest Experience Executive

    • Mar 2016 - Jan 2018
    • Mumbai, Maharashtra, India

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  Pullman Hotels & Resorts

  • New Delhi Area, India

  • Guest Relations Executive

    • Sep 2015 - Mar 2016
    • New Delhi Area, India

    Working with an Inventory of 670 keys. Pullman 270 keys and Novotel 400 keys as its a combination property. Also Pullman being a Flagship property for Accor Hotels in India. Guest Relation is named as WELCOMERS in Accor Hotels. Attending to all guest request and queries to perfection. Also taking care of Blocking of all the VIP Guest and Elite Member arrival for the coming day according to their preference. Interacting with guest and seek information regarding their likes and dislike and also taking feedback from all the guest and then taking appropriate action to resolve the problem. Pullman has a concept of 100% In Room Check-in of which we are the ambassadors.

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  JW Marriott

  • New Delhi Area, India

  • Guest Service Agent

    • Oct 2013 - Sep 2015
    • New Delhi Area, India

    Front Office Associate - Executive Lounge. Working with an inventory of 523 keys of which 136 keys with 36 Suites comes under Executive Lounge. Exclusive service with a concept of Hotel within a Hotel dedicated to the Executive floor and suites. Exclusive Check-in and Check-out service also all Front Office operations with co-ordination with all department. Also catering to Morning Breakfast and and Evening Cocktail Hours Operations.

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  ITC Hotels

  • Kolkata Area, India

  • Guest Service Agent

    • Mar 2012 - Sep 2013
    • Kolkata Area, India

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  The Park Hotels

  • Kolkata Area, India

  • Food and Beverage Attendant

    • Oct 2011 - Feb 2012
    • Kolkata Area, India

    Working in the Alfresco Bar of the hotel AQUA.