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Ishani Joshi profile image

Ishani Joshi

Lead Analyst - Autonomous Connected Electric Shared Mobility (ACES) at M14 INTELLIGENCE
Intro Book
Customer success engineer with expertise in customer service and product knowledge.
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Location
Mumbai, Maharashtra, India, IN
Languages
  • English Native or bilingual proficiency
  • Hindi Native or bilingual proficiency
  • Marathi Native or bilingual proficiency
  • French Limited working proficiency
  • German Elementary proficiency
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Bio

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Ishani Joshi is a seasoned professional with 7+ years of experience in customer-facing roles, including Customer Success Engineer and Management Intern. She holds a Post Graduate Program in Business Administration and a Bachelor of Engineering in Information Technology. Ishani is proficient in multiple languages, including English, Hindi, and Marathi, and has certifications in Data Analytics and Quality Management.

Credentials

  • Data Analytics for Business Professionals
    LinkedIn
    Nov, 2019
    - Apr, 2026
  • Certified Quality Management System Lead Auditor
    Indian Register of Shipping

Experience

  • M14 INTELLIGENCE
    • Lead Analyst - Autonomous Connected Electric Shared Mobility (ACES)
      • Feb 2020 - Present

  • A.T.E. Group
    • Mumbai Area, India
    • Management Intern - Marketing
      • Aug 2019 - Oct 2019
      • Mumbai Area, India

  • A.T.E. Group
    • Mumbai, Maharashtra, India
    • Management Intern - HR
      • Nov 2018 - Jan 2019
      • Mumbai, Maharashtra, India

  • Digital Impact Square, A TCS Foundation Initiative
    • Nasik Area, India
    • Innovator
      • 2017 - 2018
      • Nasik Area, India

  • UMS Tech Labs
    • Nasik Area, India
    • Customer Success Engineer
      • 2015 - 2016
      • Nasik Area, India

      - Worked as a point of contact for customers with queries, feedback, requests, complaints, etc. Ensured timely and professional response to all requests, queries, and complaints received.- Provided help and advice to customers using organizations product and services. Communicate courteously with customers.- Learn about organizations products and services and kept up to date knowledge of the same.- A follow-up to ensure appropriate actions were taken to complete customers’ requests.- Kept records of customer interactions and transactions, details of inquiries, complaints, comments, as well as, actions taken.- Refer unresolved customer grievances or special requests to designated departments for further analysis.

Education

  • 2018 - 2020
    Indo-German Training Centre
    Post Graduate Program in Business Administration
  • 2012 - 2015
    University of Pune
    Bachelor of Engineering (B.E.), Information Technology
  • 2009 - 2012
    K. K. Wagh Womens' Polytechnic
    Diploma, Computer Technology
  • St. Philomena Convent High School
    High School, First Class with distinction

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Industry Focus. “Market Research”

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