Experience

• 

  Intercontinental hotel & Holiday Inn

  • Lusaka, Lusaka Province, Zambia

  • GSA

    • Jun 2022 - Present
    • Lusaka, Lusaka Province, Zambia

    propose a much suitable Itinerary for clients and make the bookings for them

• 

  Zambia Tourism Agency

  • Lusaka

  • MICE

    • Nov 2017 - Present
    • Lusaka

• 

  protea hotel

  • chipata

  • Front Desk Receptionist and night Auditor

    • 2010 - 2011
    • chipata

     Checking-in of clients and attending to customer complaints over their bookings Ensuring a smooth running of the shifts and front office procedures to maximize guest satisfaction and efficiency of staff Following up on payments or vouchers for the guest who had stayed with us. Monitoring revenue controls and balancing revenue reports  To have a full working knowledge of all computers (Sempa) system and procedures in the front as stipulated on the standards of performance manual and being able to run the desk daily by dealing with all guest contacts situations in a welcoming courteous, efficient and caring manner  Ensure setting up and control of all groups arrivals and accounting requirements, liaise and work in harmony with all departments through communication