Experience

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  Payday (Techstars '21)

  • United States
  • Financial Services
  • 1 - 100 Employee

  • Technical Support

    • May 2023 - Nov 2023

  • Customer Experience Associate

    • Apr 2023 - Nov 2023

• 

  Bolt

  • Port Harcourt, Rivers, Nigeria

  • Bolt Ridee

    • Jan 2021 - Apr 2023
    • Port Harcourt, Rivers, Nigeria

    • Act as first point of contact to customers and provide transport services for customer to their destinations.• Maintain a positive, empathetic, and professional attitude toward customers always to ensure customer satisfaction. • Manage queries and complaints from customers and follow through with the escalation process where necessary to ensure complete resolution to customer complaints. • Ensure timely and successful service delivery for customers to ensure customer satisfaction. • Take and process requests in an accurate manner and handle customer grievances to preserve company reputation.

• 

  Rwazi

  • Lagos State, Nigeria

  • Data Analyst

    • Sep 2022 - Nov 2022
    • Lagos State, Nigeria

    A field data analyst working with GPS and precise location mapping for companies and individuals with registered company.

• 

  AXA Mansard Insurance (Ask an Expert - Your Personal Insurance Advisor)

  • Port Harcourt, Rivers, Nigeria

  • Insurance Marketer

    • Jan 2021 - May 2022
    • Port Harcourt, Rivers, Nigeria

    • Contact potential or existing customers via calls to inform them about the company products and services and provide answers to questions they may have.• Assist customers to open account with company. • Follow up with potential customers yet to register with company but have shown interest in the company.• Make weekly report on work performance to supervisor.

• 

  Vivid Model School

  • Chemistry and Biology Teacher

    • Nov 2018 - Dec 2021

    • Created academic materials and taught Chemistry and Biology to Senior Secondary classes. • prepare students for external examinations ; WAEC, UTME, JUPEB etc. • Assessed the performance of students through examinations and presented reports on student performance to supervisor.

  • High School Science Teacher

    • Nov 2018 - Nov 2021

    Education

• 

  Green World Solutions Group, LLC

  • Port Harcourt, Rivers, Nigeria

  • Network Manager

    • Jan 2016 - Sep 2018
    • Port Harcourt, Rivers, Nigeria

    • Contact potential or existing customers via calls to inform them about the company products and services and provide answers to questions they may have.• Assist new customers to open account with company. • Work in a team to organize and facilitate seminars for new and interested customers.

• 

  Collindale Microfinance Bank

  • Yenagoa, Bayelsa, Nigeria

  • Customer Service Officer

    • Dec 2016 - Jan 2017
    • Yenagoa, Bayelsa, Nigeria

    • Successfully marketed the company to potential customers yet to know about the company.• Assist customers with making deposits and withdrawal on their accounts.• Assist new customers to open account with company. • Make weekly report on work performance to supervisor.

• 

  First Bank of Nigeria Ltd.

  • Port Harcourt, Rivers, Nigeria

  • Customer Service Representative

    • Feb 2015 - Jan 2016
    • Port Harcourt, Rivers, Nigeria

    • Assisted customers in registering and creating their Bank Verification Number (BVN) for ease of banking as mandated by the CBN.• Assisted customers in linking their account details to their Bank Verification Number (BVN).• Manage queries and complaints from customers and follow through with the escalation process where necessary to ensure complete resolution to customer complaints. • Provide daily reports to supervisor.

• 

  National Youth Service Corps

  • Ekiti State, Nigeria

  • Science Teacher, Ipoti Community School.

    • Nov 2012 - Nov 2013
    • Ekiti State, Nigeria

    • Created academic materials and taught Agricultural Science Secondary classes.• Assessed the performance of students through examinations and presented reports on student performance to supervisor.• Supervised co-curricular activities for the students.