Experience

• 

  Loblaw Digital

  • Toronto, Ontario, Canada

  • Technical Program Manager

    • Aug 2022 - Sep 2022
    • Toronto, Ontario, Canada

    Led end-to-end Program planning, management, and execution of Rapid Delivery initiatives, helping our partners (Doordash and GlobalPayments) and Loblaw Digital teams to improve focus, excellence, communications and problem-solving.- Led the rollout of the new SaaS delivery platform, Rapid, for DashMart warehouses in Kitchener, London and Toronto areas, allowing Loblaw Digital to be the first company to offer 30-minute delivery to grocery customers in Canada.- Improved Rapid customer experience understanding by going through PC Express picker training in an actual Zehrs store. - Discovered two core gaps on the Rapid Delivery platform (receipt emission failure and assortment change without customer knowledge) that allowed customers to experience a better customer journey.**Tools**: Jira, Confluence, Coda, Google Workspace, Slack, Miro, ServiceNow

• 

  SkyWatch

  • Canada
  • Information Technology & Services
  • 1 - 100 Employee

  • Implementation Manager

    • Apr 2022 - Jul 2022

    Led successful end-to-end TerraStream (SaaS data management and distribution platform for earth observation imagery) implementations for three satellite providers (SatRevolution, Wyvern and Modularity Space).- Created the Skywatch Program Management Framework: A collection of templates, reports and metrics that improved in 90% the overall management of new satellite providers partners by supporting conflict resolution.- Promoted and mentored the Smart Meetings best practices initiative that allows our SaaS customers and teams to improve focus, communications and problem-solving.**Technology Stack**: SaaS, microservices, AWS, Azure, Python**Tools**: Jira, Notion, Google Workspace, Slack, Miro, Pendo

  • Technical Program Manager

    • Apr 2021 - Apr 2022

    Mentored Image Processing, Back-End and Front-End teams, UX/UI Designers and Data Analysts in Scrum and Kanban practices, Agile values and Jira usage. Coached EarthCache and TerraStream Product Managers in Lean-Agile tools and in Product Discovery, User Story Writing and Implementation Management best practices. - Created the Skywatch Competency Matrix, allowing Skywatch to have visibility of the engineers, designers and data analysts’ skills and allowing the company to improve its hiring strategy, focusing on skills that needed leverage.- Created the Gravity Cluster, the company’s engineering and project management knowledge base, enabling problem-solving, and performance improvement of Skywatch’s teams, reducing in 70% the onboarding time of five new engineers. - Promoted and mentored the Smart Meetings best practices initiative that allows our SaaS customers and teams to improve focus, communications and problem-solving.- Enabled engineers' AI implementation with Canada's Centre of Excellence in Next Generation Networks (CENGN).**Technology Stack**: SaaS, microservices, AWS, Azure, Python**Tools**: Jira, Confluence, Google Workspace, Slack, Miro

• 

  Manulife

  • Waterloo, Ontario, Canada

  • Senior Scrum Master

    • Jun 2019 - Jan 2021
    • Waterloo, Ontario, Canada

    Spearheaded Agile coaching for 7 Scrum teams and 1 Kanban team, improving work quality and productivity. Mentored ~20 business leaders, SMEs, and executives.- Led a Group Benefits Product Discovery workshop alongside RED Lab's Design Thinkers, facilitating and guiding stakeholders, IT, and business SMEs through Canvas and decision-making tools and techniques.- Implemented Agile KPI metrics, which increased the teams' Agility Maturity level and improved Sprint completion rate for all groups, achieving 75%+.- Facilitated Agile workshops and clinic sessions covering user story writing and mapping, product vision definition, product roadmap refinement, team competency matrix, KPI definition.- Launched two Lean-Agile discussion groups for CoE Coaches, Scrum Masters, Product Owners, executives, and IT team members, promoting strategic planning and alignment.** Tools**: Jira, Confluence, ServiceNow, Planview, Microsoft 365, Mural.

• 

  Oi S.A

  • Brazil
  • Telecommunications
  • 700 & Above Employee

  • Digital Relationship Consultant Manager

    • Jul 2016 - May 2018

    Created and mentored 400+ professionals within the Agile Centre of Excellence to improve Lean-Agile practices, engineering best practices, transparency metrics, and results. Guided departments and partner companies through the Agile Transformation journey. Oversaw Agile governance practices.*Implemented and trained staff on Agile tools and techniques, including Rally, DevSecOps best practices, Design Thinking, and Agile metrics, enabling the digital department to grow from 3 to 52 teams in 3 years with impressive product results and recognition within the Telecom industry.*Created 9 B2B and B2C personas, blueprints, journey maps, and over ten new product prototypes alongside the Design Lab.*Established the first Design Think Lab in collaboration with design thinkers and researchers, gathering insights from consumers across Brazil.*Created and sponsored Digitalks meetup, an internal monthly initiative focused on inspiring teams and stakeholders with talks from outside speaker guests.** Tools**: Rally (CA Agile Central), Clarity PPM (CA PPM), Microsoft 365, Visio, SharePoint

  • IT Specialist

    • Dec 2015 - Jul 2016

    Mentored and trained various teams and stakeholders in Lean-Agile practices, Product Management techniques and collaborative tools. *Led the creation of the first agile team at the company.*Initiated the first Agile team, delivering the first package within 17 business days, compared to 5 months average for small Telecom IT projects.*Enabled the creation of the Digital department, responsible for promoting innovation initiatives through Lean-Agile practices.*Defined and established the first Digital Agile Framework, inspired by Spotify and Scrum at Scale models.*Mentored and trained 2 engineering teams, 2 Product Owners, 2 Scrum Masters, +10 executives, and stakeholders on Agile practices.*Created and mentored the Scrum Master Chapter group.

  • IT Specialist

    • Jul 2013 - Nov 2015

    Benchmarked solutions for Operations Support Systems (OSS) Test and Diagnosis, focusing on developing our own version to meet our specific market needs. Some of my notable achievements as an IT Specialist include:* Managed 20+ engineers and IT analysts from different areas of the company and software factories. * Defined and implemented the best version of OSS Test and Diagnosis for the company's needs.* Achieved the goals set by executives for KPI reporting on Architecture and New Technologies.* Additionally, I Introduced the concept of OKRs to executives, which was subsequently implemented within their teams.

  • Systems Analyst III

    • Mar 2012 - Jul 2013

    Managed a portfolio of 34 Structuring Projects while also serving as the focal point for KPIs for the executives of the Architecture and New Technologies at the IT Directory. My key accomplishments in this role include:* Designed and managed a portfolio of 34 Structuring Projects for the telecommunications company, ensuring timely delivery of all projects within their budget and scope.* Developed and maintained a comprehensive system for tracking project progress, identifying and resolving issues, and communicating updates to stakeholders.* Served as the focal point for KPIs for the executives of the Architecture and New Technologies at the IT Directory, ensuring that all KPIs were accurately tracked, analyzed, and presented to key stakeholders on a regular basis.* Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased efficiency, productivity, and cost savings across the organization.* Demonstrated strong leadership skills by effectively managing a team of project managers and ensuring their success in meeting project goals and objectives.

  • Systems Analyst II

    • Jan 2011 - Mar 2012

    Supported the Charging and Financial Reconciliation of revenues implementations. During my tenure, I also worked on two significant projects that involved applying new government rules for the telecommunications production chain and developing a new optical fibre solution for clients in a targeted area in Rio de Janeiro.* Enabled two successful structuring projects, including the Transformation and Fiber Portfolio.Served as a Technical Project Member for both projects, contributing valuable insights and expertise to achieve project goals.* Meticulously maintained Charging and Financial Reconciliation of revenues solutions as part of the Solution Center team, ensuring high-quality performance and system efficiency.* Coordinated with cross-functional teams to streamline and optimize processes for better system functionality and performance.* Stayed abreast of the latest trends, technologies, and best practices in the telecommunications industry, providing valuable insights and knowledge that helped drive business growth and success.

  • Network Analyst I

    • Nov 2007 - Dec 2010

    As a Business Analyst and later as PHP engineer, I defined, designed and developed three complex systems and upgraded existing features to enhance operational efficiency. * Led the team through business process analysis, requirements gathering, project scope definition, and UML modelling. I executed the overall project management in a waterfall software development environment, resulting in a streamlined and efficient process.*Created a station control system that helped the Centralized Telecom Operation Directory increase profits by 280%+ by automating three shifts of manual workers.*Supported a major telecom inventory restructuring project. This project involved merging 38 inventory telecom systems. Although the project was only partially successful, I gained valuable experience in project management.

• 

  University Centre of the City of Rio de Janeiro – UniverCidade

  • Rio de Janeiro Area, Brazil

  • Service Desk Agent

    • Jul 2004 - Nov 2007
    • Rio de Janeiro Area, Brazil

    As a Service Desk Agent for a university, my responsibilities included maintaining and configuring university workstations running on the Windows platform, managing access control of workstations in the academic network, and managing the print server. I provided assistance to students, teachers, and employees, and ensured the proper use of IT laboratories. I also supported and applied academic tests for students with visual impairments, and installed and configured Datashow and audio equipment for lectures and classes.As a Service Desk Agent, I possess excellent technical skills, attention to detail, and proactivity in problem-solving. I am proficient in administering and configuring Windows operating systems, managing access controls, and troubleshooting technical issues. Additionally, I have strong communication and interpersonal skills, which enabled me to provide effective technical support to a diverse group of stakeholders within the academic community.