Experience

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  Mas National

  • Perth, Western Australia, Australia

  • Customer Service Team Leader

    • Feb 2023 - Present
    • Perth, Western Australia, Australia

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  Probe CX

  • Australia
  • Outsourcing and Offshoring Consulting
  • 700 & Above Employee

  • Team Leader

    • Jun 2019 - Present

    Probe Group provides customer support services to a wide range of industries including to Service Australia for the national Centrelink service.Repeatedly developing and managing teams that consistently rank in the top three performance rated results. Noted as the best performing Team Leader in Probe Group with multiple teams and often tasked with transforming underperforming teams into the highest performing. Responsibilities:Driving operational performance to deliver client and employee outcomes:- Lead and manage a team of between twenty and thirty-five Customer Solutions Specialists to meet required contractual objectives including KPI targets.- Liaise with clients directly when necessary to resolve more complicated issues and meet client expectations.- Attend and actively contribute to senior management meetings to assist in continual performance improvement.- Make operational management decisions in line with company policies and procedures.- Prepare, submit present reports / statistics in line with Centrelink requirements.

  • Team Leader at Probe group

    • Jun 2019 - Mar 2023

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  Corporacion ISS, SA

  • South America and Perth

  • Co-Founder - General Manager

    • Nov 2013 - Nov 2018
    • South America and Perth

    • Founded in 2013, Corporation ISS evolved into a niche provider of medical product and supplies in Colombia, Venezuela and Ecuador. • In addition to representing a portfolio of leading international brands within the medical technology sector, the main product being an “Indeflator”, an inflation/deflation device used to inflate and deflate an angioplasty balloon during coronary angioplasty.• Responsible for all aspects of ongoing business development and operations in addition to special projects designed to diversity the business.• Evaluation and updating of the customer portfolio.

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  Corporacion Diagno Imagen

  • Sales Manager

    • Feb 1998 - Jun 2005

    • Diagno Imagen is a representative of brands such as Mallinckrodt Medical, Merit Medical and Microvention.• Sales and account management in hospitals (public and private).• Produced business plans, sales strategies and campaigns for each product division.• Company representative in international and domestic events and medical conventions.

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  Real Estate Caracas, Venezuela

  • Associate Director/Stake holder

    • Jun 1994 - Jan 1998

    • Realtor of residential and commercial property in the high end consolidated inner suburbs of Caracas• Responsible for special projects designed to diversity the business• Evaluation and update of the customer’s portfolio• Improving customized service• Developing sales process• Supporting the sales department