Experience

• 

  Teletrac Navman

  • United States
  • Software Development
  • 700 & Above Employee

  • Retention Administrator

    • Jun 2015 - Present

  • Retention Support Rep

    • Jan 2015 - Jun 2015

    Once a cancellation request was received I would be responsible for opening up the case pulling all relevant information such as contract term dates, contract numbers, total unit count, and other necessary details. Once all information was gathered I would reach out to the customer attempting to retain their business. If I was unable to save i would assist with processing the account for cancellation.

  • Customer Lifecycle Rep

    • Jun 2012 - Dec 2014

    Once the customer signed the contract I would assist with the overall customer life cycle, where I would be involved in the Implementation phase make sure all was completed to the customers satisfaction, also would assist with any add-ons of products and/or services, down size request, and cancellation request.

  • Surveyor

    • Mar 2012 - Jun 2012

• 

  Research Design Specialist

  • Recruiting Supervisor

    • Jun 2011 - Feb 2012

    Oversee the recruitment for automotive research studies. Supervise up to 20 recruiters at any given time.

  • Recruiter

    • Jan 2008 - Jun 2011

    Recruit qualified individuals to participate in automotive research studies, one on one discussions, Focus groups, and In-home Interviews. I would also work on site helping to conduct drive studies with actual vehicles, and assist participants with any questions.