Experience

• 

  Jana Small Finance Bank

  • India
  • Banking
  • 700 & Above Employee

  • Vice President at Jana Small finance Bank

    • Jun 2018 - Present

  • Vice President at Jana Small Finance Bank

    • Jun 2018 - Present

• 

  Aircel

  • Senior Manager

    • Sep 2016 - Present

  • Senior Manager

    • Sep 2016 - Jan 2023

• 

  Vodafone India

  • Chennai Area, India

  • manager

    • Apr 2006 - Present
    • Chennai Area, India

    Retention & Relations Head - Chennai & ROTN: Aug-2015 - Till date - Report to the circle Customer Service Head - responsible for achieving the subscriber retention targets  -Manage telecalling & field operations for predictive, proactive and reactive retention -Control Revenue churn for the circle through segmented retention programs -Drive Relationship & customer connect programs for the circle -Design processes, strategies & retention tools to handle customer churn requests across various touch-pointsCredit Head – Chennai & ROTN: June 2013 – July 2015 - Control credit exposure and oversee Fraud & Risk control activities for the circle - Manage Credit Verification, Welcome visit(on-boarding), credit categorization, credit limit assignment & profile segmentation of postpaid customers - Control credit exposure through on-line credit monitoring and actioning - Support revenue growth & enhance customer experience through periodical review of credit limits and customer segmentation - Manage bill printing & delivery operations for the entire postpaid base - Spearheaded the Go Green promotion for TN & made Chennai No. 1 in Green Bill across India with more than 75% penetration - Manage bill payment accounting for 10 lacs+ customers of TN  - Regulatory compliance on service termination & Security Deposit refund - Lead the circle to No. 2 rank National credit KPI parameters for 2 consecutive yearsZonal Collection Head – Chennai: Apr 2011 – May 2013 Responsible for delivering Collection targets through bucket managers supported by telecalling & field agencies Ressponsible for keeping flow rates under control across different aging buckets to keep delinquency at desired levels Responsible for restricting Bad Debts below budget Responsible for delivering retention targets for the zone through reduction of involuntary churn Ranked No. 1 amongst TN zones on C&C parameters for the year 2011-12

• 

  GE Money

  • Chennai Area, India

  • Assistant Manager - Collections

    • Feb 2005 - Mar 2006
    • Chennai Area, India

     Independent charge of collections across Chennai in Personal/Product/Auto Loans for second bucket (30-60 days), managing 5 ACAs; reported to Regional Collections Manager Consistently overachieved collection targets in terms of flow restriction, customer rollback and penal collection  One of 6 chosen (selected from across the country) for Collections Top Gun Academy – in recognition of collections performance and management skills

• 

  Bharti Airtel Services

  • Senior Executive

    • 2001 - 2005

• 

  DSS Mobile Communications Ltd

  • Customer Care Counselor

    • 1998 - 2001