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Irma Iliana Gudiño Trejo profile image

Irma Iliana Gudiño Trejo

Analista Help-Desk at Fibremex S.A. de C.V.
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IT professional with 8+ years of experience in help-desk, project management, and technical support.
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Location
Querétaro, Querétaro, Mexico, MX
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Bio

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Irma Iliana Gudiño Trejo is a seasoned IT professional with 8 years of experience in the field. As an Area de TI Ingeniero at Fibremex S.A. de C.V., she has successfully managed help-desk operations, coordinated contact center projects, and led the re-engineering of IT services. Prior to this role, Irma worked at Centro de Alta Tecnologia CAT, designing tools for satellite platform deployment, and at Electrocompumania, where she repaired computer equipment, installed CCTV systems, and performed maintenance tasks. Irma holds a degree in Ingenieria en Tecnologias de la Información y Comunicación from the Universidad Tecnológica de Querétaro, where she developed skills in software and hardware maintenance, as well as project management and event coordination. Her experience spans multiple industries, including technology, telecommunications, and manufacturing. With expertise in IT support, project management, and technical repair, Irma Iliana Gudiño Trejo is a versatile professional with a strong foundation in technology and a proven track record of delivering results.

Experience

  • Fibremex S.A. de C.V.
    • Peñuelas 5, Lomas de San Pedro, 76148 Queretaro, QRO
    • Analista Help-Desk
      • Oct 2015 - Present
      • Peñuelas 5, Lomas de San Pedro, 76148 Queretaro, QRO

      Area de TI como Ingeniero help-desk, administración y coordinación de mesa de contacto.Proyecto de Contact Center (UNIFIED) y re-Ingeniería de Servicios del área TI.

  • Centro de Alta Tecnologia CAT
    • Juriquilla
    • Diseño de herramientas asociadas a porotocolos del micro-satelite Quetzal
      • Mar 2015 - Sep 2015
      • Juriquilla

      En el micro-satélite Quetzal en el área de diseño de herramienta para el despliegue de tramas de información asociada a los protocolos utilizados en las plataformas de satélites en carga útil.

  • Electrocompumania
    • Col.Centro Ayende sur
    • Técnico de reparación
      • Aug 2013 - Mar 2015
      • Col.Centro Ayende sur

      Reparación de equipos de cómputo, impresoras, celulares, Tablet en software y software. Instalación de CCTV monitoreado en tiempo real. Area de mantenimiento correctivo y preventivo en software y hardware.

  • CETIS 16
    • Av. Pie de la cuesta
    • Vinculación
      • Aug 2011 - Dec 2012
      • Av. Pie de la cuesta

      Realicé prácticas profesionales en CETIS 16 durante un año en el área de Vinculación estando a cargo de la documentación, asesoría y titulaciones, así como preparación de eventos, realización de permisos, instalación de equipo de cómputo e impresoras.

Education

  • 2012 - 2016
    UNIVERSIDAD TECNOLOGICA DE QUERETARO
    Ingenieria en Tecnologias de la Información y Comunicación

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Industry Focus. “Telecommunications”

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