Experience

• 

  Dragons Lake

  • Kyiv City, Ukraine

  • Business Process Analyst

    • Nov 2022 - Present
    • Kyiv City, Ukraine

• 

  Creative Quarter

  • Ukraine
  • Leasing Non-residential Real Estate
  • 1 - 100 Employee

  • Customer Success Manager

    • Feb 2021 - Nov 2022

    - building and developing relationship with customers to improve effective cooperation and customer loyalty;- ensuring the smooth work of operations of Customer Success Team to ensure customer satisfaction and reducing the churn;- improving processes related to the core product and the additional services (recruiting, procurement, legal and financial assistance) for rising revenue;- Jira administration.

  • Business Process Manager

    • Oct 2019 - Nov 2022

    - gathering of all aspects about internal Business processes, interviewing of stakeholders for modeling Business Processes “as is”;- preparing, launching and timely updating of internal documents (including guides, instructions, policies, and other documentation) related to existing business processes for insurance of the efficiency of business operations;- new business processes implementation and staff training new business processes;- monitoring and analyzing of running business processes for their optimization;- automation and support of internal business processes by Jira from scratch;- Jira administration

• 

  One Philosophy Group of Companies

  • Kyiv, Kyiv City, Ukraine

  • Administrative Officer

    • Mar 2019 - Oct 2019
    • Kyiv, Kyiv City, Ukraine

    - ensuring the smooth work of the OP office and One Philosophy Space (OPS) to day-today basis;- supply management and budget optimization (office expenses monitoring, taking part in preparing the administrative team’s budgets, reporting); -vendor management (coordination and control, negotiations regarding contracts re-signing, working with documentation (control of accounting documents, payments, etc.);- internal projects management (suggesting and implementing ways to improve service for internal users, etc.);- organizing and support business trips for management and employees;- coordinating internal and external events of One Philosophy Space.

• 

  Regus

  • Kyiv, Kyiv City, Ukraine

  • Community Associate

    • Mar 2018 - Mar 2019
    • Kyiv, Kyiv City, Ukraine

    - supporting customers and administering of business center daily according to Regus standards;- running of billing procedure (clients charging, invoices raising, payments control, etc.), Clients bad debt controlling;- vendors management, Cost management, Procurement, Profit & Loss Responsibility (monthly analysis of turnover and profitability vs target);- proactive meeting room up-selling, actively up-sell & cross-sell Regus products and services to clients.

• 

  VARTEQ, Inc.

  • Kyiv, Kyiv City, Ukraine

  • HR Manager

    • Sep 2017 - Jan 2018
    • Kyiv, Kyiv City, Ukraine

    - sourcing IT expert on the labor market and outside using all possible searching tools; - primary screening, interviewing, and assessment of candidates;- onboarding and adaptation of newcomers.

• 

  Innovecs

  • Kyiv, Kyiv City, Ukraine

  • Talent Acquisition Specialist

    • Dec 2016 - Apr 2017
    • Kyiv, Kyiv City, Ukraine

    - assisting the Senior Talent Acquisition Specialist;- sourcing IT expert on the labor market and outside using all possible searching tools;- selecting the best candidates for the Client.

• 

  Freelance

  • Ukraine

  • IT Recruiter/researcher

    • Nov 2015 - Dec 2016
    • Ukraine

• 

  IT Labs UA

  • Kyiv, Kyiv City, Ukraine

  • Mentor

    • Jul 2015 - Aug 2015
    • Kyiv, Kyiv City, Ukraine

    - interviewing students of education center;- screening CVs (providing so-called “CV crash-tests”);- giving feedback to students after their interviewing.

• 

  Levi9 Ukraine

  • Kyiv, Kyiv City, Ukraine

  • Finance Officer

    • Nov 2014 - Jun 2015
    • Kyiv, Kyiv City, Ukraine

    - accounting for PE (over 100 contractors), assistance in registration and re-registration, communication with state services;

• 

  Interbis, LLC

  • Donetsk, Ukraine

  • Accountant

    • Oct 2008 - Nov 2013
    • Donetsk, Ukraine

    - managing doc flow;- accounting of suppliers/vendors and customers, fixed assets, non-current of material assets, low value, fast rated items, for advance expenses, of fuel using for official purposes.