Experience

• 

  JW Marriott Singapore South Beach

  • Singapore

  • Front Desk Executive

    • Aug 2022 - Present
    • Singapore

    Providing a 5 star reception service which includes a smooth and pleasant of Arrival and Departure experience, Cashiering, Concierge and feedbacks on the hotel. I not only handle guest enquiries in house but i also handle emails on their Pre and Post stays' request and feedbacks. Apart from doing the daily task of ensuring a nurturing and pleasant stay for our guest, i am also tasked to train new and upcoming interns and employees to the hotel' SOP and Values to provide to same 5 star service towards guest as well.

• 

  URUSAN JENAZAH MA'AL HIJRAH & MARBLE CONTRACTOR

  • Singapore

  • Business Owner

    • Dec 2021 - Present
    • Singapore

    FUNERAL AND RELATED ACTIVITIES (INCLUDING EMBALMING, CREMATING AND CEMETERY SERVICES, UPKEEP OF CEMETERIES)(96030)

• 

  Shangri-La Group

  • Singapore

  • Guest Services Associate

    • Sep 2019 - Feb 2020
    • Singapore

    Providing a Full Suite of five-star Reception Service, including Smooth procedure of Arrival and Departure experience, Cashiering, Concierge, Feedbacks and Enquiries for a 792 room hotel on Singapore’s shopping belt.Promoting Shangri-La’s Worldwide Membership programme , Golden Circle.Consecutive Top 3 highest upseller From Oct 2019 towards the end of my Internship.The internship has really allowed me to practice my interpersonal skills and to think on my feet when situations have gone sideways. It also broadened my horizons towards the hotel industry. Furthermore, I learnt how to put my product knowledge to action through Upselling and was consecutively within the top 3 highest upsellers from Oct 2019 towards the end of my internship.

• 

  Hilton

  • Singapore

  • Casual labour

    • Sep 2017 - Sep 2017
    • Singapore