Experience

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  Automated Systems Company (ASC)

  • Kuwait

  • Cyber Security Manager - Security Services

    • Aug 2023 - Present
    • Kuwait

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  B. Online KW

  • Kuwait

  • IT Department Manager

    • Oct 2020 - Aug 2023
    • Kuwait

    • Technical Planning and Developing: o Internal IT Department and delivering service to the business and its users. o Taking care of Datacenters with co-hosting services & Core Systems such as DNS & CPanel Services.• Public Cloud Designing & Implementation o Designing Public cloud services of most essential required services such as:  Virtual Datacenter as a Service (VDCaaS)  Disaster Recovery as a Service (DRaaS)  Backup as a Service (BaaS)  Storage as a Service (STaaS)  Endpoint Protection as a Service (EPaaS)  Email Security as a Service (ESaaS)  Web Application Firewall as a Service (WAFaaS)o Public Cloud Services planning includes:  End to end process planning for Technical / Operations team.  Evaluating and selecting the right solution fit.  Evaluating and selecting the right vendor/product.  Sizing a solution with scalability.  Packing a solution by quantifying into sellable units to make easy and simple calculations for the Sales team.  Preparing content for marketing team per product and full cloud services.  Training Sales & Pre-Sales team on product and its selling points.  Preparing process and plans for the Technical team to plan and execute onboarding and post onboarding customer support.• Business Planning: o Aligning with Business units on possible IT & Cloud Services opportunities. o Planning effective IT budgets.• Team Building: o Working on IT Team building to make sure the IT department is aligned and committed to services.

• 

  [Confidential]

  • Kuwait

  • Cloud Business & Technical Consultant - SaaS Solutions.

    • Sep 2020 - Sep 2021
    • Kuwait

    Developing SaaS Solutions Technical & Business Model.

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  Future Technology Systems Co. (FutureTEC)

  • Kuwait
  • Computer and Network Security
  • 100 - 200 Employee

  • Regional Cloud Services & Infrastructure Business Director

    • Aug 2019 - Jul 2020

    I am having a fortunate professional experience of 27+ years, from which 16+ years working hands-on under multiple domains of Information Technology, starting from Desktop, Servers, Virtualization, Gateway and data center security etc. 11 years back I have taken a shift from hands-on work towards Management as ‘Technical Manager’ with a System Integrator startup company. In last 11 years I had worn different caps and moved forward in my professional career from Technical Manager to Technical and Presales Manager, Business Development manager, CTO and as of now working as ‘Regional Cloud Services Business Director’. I got a great opportunity to build Public Cloud Services from scratch, which is up and running as of today with customer on boarded at Kuwait, Jordan and Bahrain. At Kuwait and Jordan its under JOUD Cloud Services (www.joud.cloud & www.jouddrive.com) brand name and at Bahrain it is under VIVA Cloud Services, Bahrain. The Cloud solution was designed keeping in mind regional market and its demand, the design is ready to offer complete Virtual Data Center (VDC) and its individual components such as ‘Compute and Storage (Multi-tenant Virtual Machines)’, ‘Backup and Recovery’, ‘Disaster Recovery’, ‘Enterprise File Share (Next Generation File Server), ‘Endpoint Security’, ‘Email Security’, ‘Web Application Firewall’, ‘SIEM’. This is just a beginning considering regional market current acceptance of cloud services but with time Cloud Services will be enhanced and will be moving in more service oriented Cloud Service than current as platform to host individual services for the customers.I believe cloud is a future of tomorrow’s business, with time enhancement is required but no business will fly without technology and technology and its affordability will prove success in the market.

  • Chief Technology Officer (CTO)

    • Jul 2016 - Jul 2019

    • Planned, designed and executed JOUD Cloud Services public platform with eight (8) services (Compute and Storage, Backup and Recovery, Disaster Recovery (WARM & HOT), Enterprise File Sharing, Firewall Security, Email Security, Endpoint Protection, Web Application Firewall, and SIEM) under Platform as a Service model across three (3) countries (Kuwait, Bahrain, and Jordan).• Achieving ISO 27001, ISO 22301, ISO 20001, ISO 9001 and PCI DSS (under progress) for ‘Datacenter optimization solutions, Infrastructure Management Solutions, Managed Services, JOUD Cloud Services and Security & Network Operations Services (SNOC)’• Simplified quantification and creation of its calculator for the Sales Team and the customers. • Selection of right technologies for Public Cloud services till its packaging with the right technique of doing costing and selling prices. • Planning, Designing, and execution of Projects such as Private Cloud, Information Protection / Management and Information Security projects as a Value-added Reseller.• Planning of right technical team from hiring till its carrier path defining and designing.• Product and solution technical evaluation and making a commercial business case for market feasibility. • Manage teams and/or work efforts (if in an independent contributor role) at a client or within FutureTEC.• Manages teams and/or work efforts (if in an individual contributor role) at a client or within FutureTEC.• Closely follows the strategic direction set by senior management when establishing near term goals.• Adapt to existing methods and procedures to create possible alternative solutions to moderately complex problems.• Decisions have a major day to day impact on the area of responsibility. • Has some latitude in decision-making.

  • Technical & Pre-Sales Manager

    • Jul 2008 - Jul 2016

    • Managing team of Professional Services and Support Services.• Making sure Projects are closed on time with utmost customer satisfaction. • Predictive resource and their expertise planning, to overcome the bottleneck of resource availability.• Highest level of Service Delivery to fulfill committed Service Level Agreements (SLA).• Planning, managing, and enhancing Service Desk performance to make sure committed SLAs are not violated.• Converted IT Services from a cost center to profit center by introducing cost-effective but customer-friendly support services models such as ‘Annual Local Support’ & ‘Support Credits’• Delivered Professional and Support Services for Industry-leading technologies such as NUTANIX, Rubrik, VERITAS Data Protection, VMware, Hyper-V, and AHV virtualization platforms, Forcepoint, Palo Alto, Symantec, and Fortinet Security portfolio.• As Presales Manager worked closely with the Sales team to bridge technological gaps between Sales and customer requirements.• Validate customer requirements and propose a suitable solution.• Well managed and planned solution design to make sure right upsell and cross-sell has been considered within the customer budget.• Making sure during Presales cycle proper sizing and service delivery is mentioned with high-level scope details to avoid post-sales conflict and miscommunication. • Assisting customers in writing RFPs and Tenders with the right solutions and its design and implementation coverage.

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  Petrochemical Industries Co.

  • Kuwait

  • Network and System Administrator

    • Sep 1998 - Jul 2008
    • Kuwait

    • Managing Systems and Network across 3 locations i.e. Head Office, Plant Area, and Disaster Recovery site.• Actively engagement in Datacenter designing, implementation, and execution activities.• Making sure minimum downtime and maximum System uptime and well-planned security in place. • Actively involved in the preparation of ISO 27001 implementation project plans.• Studies very well ISO 1799 code of conduct in accordance with PIC’s available Information Security Policies and Procedures.• Worked on PIC’s network related Assets Evaluation as per ISO 27001 requirement.• Actively involved in the preparation of PIC’s ‘Statement of Applicability (SoA)’ as per ISO 27001 controls.• Prepared ‘Risk Assessment’ reports using RA2 software.• Conducted Internal Audit’s.

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  Information Center Company (Info Center)

  • Kuwait

  • Support Engineer / Trainer

    • Jul 1997 - Aug 1998
    • Kuwait

    • As a Support Engineer was supporting internal IT support for Infocenter employees. • As an Instructor I have delivered successfully courses such as A+, N+, and MCSE

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  Abdulaziz & Partners Company

  • Kuwait

  • Network Engineer

    • Dec 1996 - Jun 1997
    • Kuwait

    Maintaining and administering computer networks and related computing environments.

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  American Computer Center

  • Kuwait

  • Computer Support Services

    • Feb 1996 - Nov 1996
    • Kuwait

    Technical support specialists typically answer inquiries from computer users. They may run diagnostic programs to determine the causes of and help resolve problems.

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  Prime Micro Systems

  • India

  • Field Support Eng

    • Jul 1993 - Jun 1996
    • India

    As a Field Support Engineers used to provide on-site support for client Server's, Desktops and Networks

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  Computer Shack

  • India

  • Field Support Engineer

    • Jul 1991 - Jun 1993
    • India

    As a Field Support Engineers used to provide on-site support for client Server's, Desktops and Networks