Experience

• 

  Verity Geosolutions Limited

  • Lagos, Nigeria

  • Account Officer

    • Feb 2013 - Present
    • Lagos, Nigeria

    • Prepare profit and loss statements and monthly closing and cost accounting reports.• Establish Standard Accounting Procedure• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions.• Establish, maintain, and coordinate the implementation of accounting and accounting control procedures.• Prepare and review budget, revenue, expense, payroll entries, invoices, and other accounting documents• Analyze revenue and expenditure trends and recommend appropriate budget levels, and ensure expenditure control• Interact with internal and external auditors in completing audits• Other duties as assigned

• 

  Wema Bank Plc

  • Lagos, Nigeria

  • Customer Service Representative

    • Oct 2011 - Jan 2013
    • Lagos, Nigeria

    • Responding to customer’s issue over a wide range of communication channels (Telephone SMS, Email, Live Chat, Voicemail and Fax)• Escalating problems and issues that cannot be immediately resolved to necessary units, branches or department• Document all enquiries/complaint/request within contact management system, follow appropriate guidelines for notepad documentation and assigned case accordingly• Resolves and inputs provider/client requests into tracking system according to the established guidelines. Ensure proper and accurate records of files, records, and database are set up are maintained