Experience

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  Izwe Kenya

  • Kenya
  • Financial Services
  • 100 - 200 Employee

  • Collections and Recovery Manager SME

    • Jun 2021 - Present

    𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬• Provide comprehensive oversight, monitoring performance regularly, and collaborate with Executive Management on efficient off-payroll collections.• Manage the entire collection process, including legal notices issuance, overseeing the recovery process, and coordinating successful auctions with third-party support.• Review and manage all suppliers, fostering effective relationships to ensure high performance in collection efforts.• Provide monthly reports on portfolio performance, including aging and PAR arrears analysis. Conduct regular portfolio analysis to minimize risk and reduce delinquencies.• Efficiently manage collection teams, ensuring a 90% collection rate on the portfolio. Collaborate with the finance department for efficient collections and enhance customer service levels.• Continuously update the collection policy to incorporate market trends and macro factors. Conduct periodic reviews of credit and collection policies for effectiveness.• Foster effective communication and collaboration with Executive Management, finance, and other relevant departments, ensuring alignment with the organization's overall goals and objectives.

  • Collections and Recovery Officer

    • Jul 2018 - Jun 2021

    𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬▪ Bolstered investigations to resolve customer queries and complaints, liaising with insurance companies to ensure an updated client database.▪ Oversaw all aspects of accounts receivable, including bill generation, payment receipt, reconciliation, and customer account adjustments.▪ Executed established collection procedures, achieving targeted results, and promoted excellent customer support for both external and internal customers.▪ Obtained sufficient information to assess the creditworthiness of proposed and existing customers, ensuring compliance with company requirements.▪ Implemented and maintained cooperative working relationships with all external and internal customers, ensuring timely payment of invoices and resolution of queries.▪ Cultivated strong relationships across the customer base to negotiate effective payment plans and utilized collection systems to monitor accounts daily in allocated queues.▪ Led the development of a reliable communication platform, fostering excellent relationships with the Shared Services Centre in South Africa.▪ Optimized cash flow through the introduction of alternative payment methods for clients and provided clear reports on collection and other risks to management, ensuring proactive decision-making.

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  BURN Manufacturing USA LLC

  • RUIRU KENYA

  • Collections Specialist

    • Aug 2017 - Jun 2018
    • RUIRU KENYA

    𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬▪ Demonstrated ability to maintain composure and work effectively in a fast-paced environment, prioritizing tasks and preserving strict confidentiality.▪ Maintained effective work-related communications with all team members while formulating and implementing an efficient credit policy.▪ Collaborated with the VP of Sales, sales representatives, and the finance team to develop processes ensuring the timely collection of receivables across the customer base.▪ Ascertained proper and outstanding methods for investigations into aged and overdue receivables.▪ Implemented an action plan to recover outstanding debt, demonstrating a proactive approach.▪ Provided excellent customer service while collecting debt from customers within established time frames per account type/status.▪ Resolved customer complaints by investigating issues, contacting relevant departments, and coordinating with lawyers and 3rd party debt collectors on bad debts.▪ Strengthened the implementation of clear and regular reports to senior management on the status of individual accounts and the overall level of receivables.

• 

  Nation Media Group

  • NAIROBI KENYA

  • Debt Accountant

    • Jun 2016 - Aug 2017
    • NAIROBI KENYA

    𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬• Provided updated procedures for debt collection portfolio exceeding KSH 200 million and accurately reconciled accounts.• Utilized strong negotiation and problem-solving skills to assist clients in formulating realistic payment plans and commitments with clear timelines and Memorandums of Understanding (MOUs).• Collected outstanding debts from clients and consistently achieved collection target goals, ensuring positive cash flow for the company.• Led effective follow-up of difficult debtors, initiating legal action when necessary, to successfully meet all performance goals and objectives established by the management team.• Advised clients on necessary actions and strategies for debt repayment based on their financial situations and organizational guidelines.

• 

  Octane Transports

  • Nairobi County, Kenya

  • Accounts Receivable Assistant

    • Jan 2015 - Dec 2015
    • Nairobi County, Kenya

    𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬• Undertook full responsibility for financial accounts, report preparation, and fleet management services, enhancing proper time management.• Reconciled and resolved any balance sheet issues to ensure accuracy and timeliness of profit and loss performance on a daily basis.• Achieved timeliness and accuracy in filing taxes, preparing credit notes and debit notes, demonstrating efficiency in financial documentation.• Utilized various skills on the account service side, managing the fast-paced preparation of financial statements, and performed other general accounting duties as required.

• 

  EMPSO Micro-Investments

  • Nairobi County, Kenya

  • Accounts Assistant Intern

    • Apr 2014 - Dec 2014
    • Nairobi County, Kenya

    𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬• Showed professionalism in updating the SACCO System while maintaining up-to-date records in the accounts system, contributing to overall operational efficiency.• Pioneered bookkeeping, managed petty cash, oversaw staff payroll, and remitted statutory deductions to relevant authorities.• Performed administrative duties, supporting the Human Resource/Admin Executive in data entry and spreadsheet maintenance, showcasing strong computational skills.• Extended strong interpersonal relationships with clients, facilitating withdrawals, deposits, registration, and addressing queries to ensure customer satisfaction.