Okay, let’s tackle this. So Irene has 6+ years of experience as a Customer Service Specialist, which is a common role in the insurance industry. The location is St Petersburg, Florida, which is not a major hub for high-paying industries. Industry standards for customer service specialists in the insurance industry typically range from $20 to $40 per hour. Considering Irene’s experience and the location, I’m estimating her hourly rate to be around $25, which is on the lower end of the range.