Experience

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  Access Bank (Ghana) Plc

  • Greater Accra, Ghana

  • Relationship Manager, Team Lead

    • Aug 2022 - Present
    • Greater Accra, Ghana

    1. Identify, develop, and build profitable relationships with prospects and clients consistent with bank objectives.2. Provide supervisory responsibilities and on-the-job training to Account Officers.3. Establish and negotiate within the bank's loan policy and procedures, new loans and credit applications.4. Present and defend client proposals and applications before the Credit Committee - indicating their borrowing needs and ability to repay debts.5. Ascertain the modalities of client business and plans for the future to enhance compliance with credit agreements.6. Prepare and submit monthly/quarterly/annual reports as requested by supervisors and management.7. Account for appropriate quality controls for financial products and services delivered by the bank to customers.

• 

  ADB - Agricultural Development Bank Ghana

  • Ghana
  • Banking
  • 700 & Above Employee

  • Relationship Management & Banking Operations Officer

    • Apr 2016 - Sep 2022

    1. Managed customer expectations, identified new business markets and developed relationship plans to meet customer needs.2. Resolved customer complaints in a timely manner while providing superior quality service.3. Align strategic plans with the bank’s goals, initiate supporting initiatives with team members to grow profits; and maintain satisfaction among clients and employees.4. Grew a portfolio of retail and corporate accounts through acquisition and solid relationship management.5. Maintained customer accounts and identified cross-sell opportunities on new products and services for balance sheet growth.6. Contributed to the organic and sustainable growth of retail-banking products and services sold to new clients.7. Identified industry opportunities to maximize sales objectives and help meet branch deposit targets.

  • Bank Teller

    • Oct 2011 - Apr 2016

    1. Attended and processed daily counter transactions for cash and cheque deposits, withdrawals, remittances and other counter transactions.2. Performed cash reconciliation and control activities such as scrutinizing cheques and bank instruments.3. Identified opportunities to cross-sell bank products and leverage new business to achieve branch objectives.4. Liaised closely with other business units to resolve customer complaints in a professional manner. 5. Complied and completed all required tasks according to laid down bank procedures, policies, and controls

  • Retail Performance & Monitoring Officer

    • Apr 2010 - Sep 2011

    1. Monitored and ensured total compliance with documentation and policies in various branches of the bank in the southern sector.2. Prepared and submitted written documents and reports on monitoring and technical support visits to various branches.3. Maintained positive relationships with senior bank officers and staff members.4. Sustained a healthy client relationship to ensure customer satisfaction through different strategies and solutions.

• 

  Danpong Pharmaceuticals Group

  • Greater Accra, Ghana

  • Administrator - Human Resources and Administration

    • Aug 2009 - Apr 2010
    • Greater Accra, Ghana

    1. Planned, organized, and administered employee engagement activities, recruitment, training and onboarding.2. Organized office operations and procedures.3. Coordinated management meetings and staff durbars.4. Liaised with external agencies and organizations to perform work activities.5. Participated in staff appraisal processes and provided management with reports on training and administration tasks.

• 

  SUPERVALU

  • Maryland, United States

  • Human Resource Associate

    • Jan 2008 - Dec 2008
    • Maryland, United States

    1. Administered multi-state payroll on a bi-weekly basis.2. Managed benefit programs and vendor relationships.3. Developed succession plans and promotion paths for all staff.4. Assessed training needs and coordinated learning and development initiatives.5. Liaised with different departments to enhance the hiring processes, and improve internal staffing policies.6. Streamlined HR efficiencies, coordinated new hire orientations, and onboarded and trained new employees.

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  Nordstrom Departmental Store

  • United States

  • Sales Associate

    • Mar 2007 - Dec 2008
    • United States

• 

  Metris Companies Inc

  • United States

  • Customer Service Representative

    • Aug 2004 - Apr 2007
    • United States

• 

  Visa

  • United States

  • Operations Support System Specialist

    • Apr 2006 - Mar 2007
    • United States

• 

  MBNA America

  • United States

  • Lead Customer Service Representative

    • May 2003 - Jul 2004
    • United States

• 

  University of Maryland

  • Baltimore County, Maryland, United States

  • Student Staff Manager

    • Jan 1999 - May 2003
    • Baltimore County, Maryland, United States