Experience

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  TASC Outsourcing

  • Dubai, United Arab Emirates

  • Executive Assistant to Founder & CEO

    • Mar 2024 - Present
    • Dubai, United Arab Emirates

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  TRAFALGAR PROPERTIES AND LAND LTD

  • Dubai, United Arab Emirates

  • Executive Assistant to Chief Executive Officer & Chairman

    • May 2018 - Mar 2024
    • Dubai, United Arab Emirates

    Spearhead office administration, client relations, and internal communications for Chairman and CEO. Prepare meeting materials and complex travel plans for global engagements. Coordinate cost-effective global travel logistics and visa requirements. Fulfil HR responsibilities during absences, including recruitment decisions. Conduct vital market research to inform strategic business choices and lead international business meetings. Efficiently manage correspondence, agendas, and reports.• Appointed as Money Laundering Officer due to exceptional expertise in Anti-Money Laundering (AML) compliance. • Successfully recruited and onboarded top-tier talent including the India HR Manager and Dubai IT Supervisor.• Led a complex negotiation for the acquisition of UK land, achieving a substantial 25% cost reduction.• Spearheaded the establishment of a fully compliant Dubai office, extending operational footprint of UK head office.• Executed the streamlined liquidation of a non-active company, delivering substantial annual savings.• Recipient of the prestigious CEO's Award for Best Employee in 2021 and the Chairman's Award of Appreciation in 2020.

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  Nasco Gulf

  • Dubai, United Arab Emirates

  • Executive Assistant to Director

    • Oct 2015 - May 2018
    • Dubai, United Arab Emirates

    Managed office operations and client relations for the Director. Facilitated meetings with Clients, Insurance Brokers, Reinsurance Companies, and other stakeholders. Oversaw renewals, quotes, claims, and document coordination. Collaborated with Underwriting, Claims, and Finance for seamless processes. Handled all customer inquiries via phone, email, and fax with prompt resolutions. Achieved swift issue resolution by coordinating with relevant stakeholders.• Skilfully managed millions in insurance premiums, overseeing renewals for major clients (i.e., Emarat, Pharmatrade).• Reduced customer outstanding payments from 360 to 30 days by consistent follow up with clients and accounting teams.• Boosted policy renewal rates from 60% to 90% through strong client relationships and cross-selling additional products.

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  United Insurance Company

  • Dubai, United Arab Emirates

  • Personal Assistant to General Manager

    • Dec 2012 - Oct 2015
    • Dubai, United Arab Emirates

    Led all office management responsibilities for the General Manager (GM). Managed emails, fax communications, screened and prioritized calls, and ensured seamless communication with other departments. Organised travel arrangements for GM, Board, and Executives. Facilitated meeting preparation, presentations, and minute-taking, enhancing efficient decision-making. Handled correspondence, appointments, and visitor arrangements, and ensured timely follow-up on GM-required departmental reports. • Led end-to-end setup of the Call Centre, including system implementation, staff training, and procedures establishment.• Played a critical role in Central Projects Team, streamlining HR procedures and driving departmental enhancements.• Strategically aided in reducing motor claims backlog, leveraging insurance expertise for efficient claims processing.

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  Oman Insurance Company PSC

  • United Arab Emirates
  • Insurance
  • 700 & Above Employee

  • Deputy Manager, Strategic Accounts

    • Dec 2010 - Feb 2012

    Drove coordination across strategic accounts, customers, and underwriters for efficient task execution. Streamlined and optimised renewal, quotation, claims, and documentation processes. Collaborated with Underwriting, Claims, and Finance units, ensuring cohesive responses to queries. Utilised Shamil System to generate insightful reports, aiding informed management decisions. Managed key corporate clients, providing exceptional client service, renewals, document handling, and account distributions.• Successfully managed insurance renewals for prominent corporate clients, including Al Tayer and Al Ghurair.• Led the organisation of a significant company event hosting 1500 guests, utilising event planning and coordination skills.

  • Executive Secretary to Chief Executive Officer

    • Aug 2008 - Nov 2010

    Supported CEO in all administrative tasks, including managing emails and ensuring faxes are delivered to relevant departments. Screened and facilitated CEO's calls, ensuring effective communication management. Coordinated visitor arrangements, including lodging and entertainment. Skilfully handled CEO's correspondence and appointment scheduling. Organised vital meetings with stakeholders, including Insurance Brokers and Reinsurance Companies. Managed travel logistics for CEO and executive board members, ensuring seamless arrangements.• Successfully promoted and transferred to the role of Deputy Manager of Strategic Accounts after two years, leveraging strong organisational skills and domain knowledge to excel in a new and dynamic department.

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  Super General Company

  • Dubai, United Arab Emirates

  • Executive Secretary / Office Administrator

    • Feb 2004 - Aug 2008
    • Dubai, United Arab Emirates

    Efficiently managed various responsibilities, including handling incoming emails and faxes and distributing them to respective departments and individuals. Managed correspondence and appointments for the CEO and Finance Manager, as well as arranging travel for the CEO, Product Manager, and Export Managers. Prepared meeting agendas and took meeting minutes. Provided valuable support to the Finance Manager by assisting with tasks related to trademark registration, coordinating with lawyers, and preparing necessary documents.• Played a key role in generating purchase orders and vendor invoicing in SAP, contributing to effective financial processes.• Streamlined export requests by consolidating them and liaised effectively with suppliers, shipping companies, and other stakeholders to ensure smooth logistical operations.

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  TransAgro, LLC

  • Dubai, United Arab Emirates

  • Executive Secretary / Export Coordinator

    • Aug 2001 - Dec 2003
    • Dubai, United Arab Emirates

    Handled and verified incoming emails and faxes, ensuring their distribution to the appropriate departments and individuals. Managed correspondence and appointments for both the CEO and Finance Manager. Excelled in organizing travel arrangements for key personnel, including the CEO, Product Manager, and Export Managers. Coordinated ticketing and reservations for staff members, including intricate business travel arrangements.• Consolidated export requests and liaised effectively with product managers and suppliers to ensure smooth logistical processes. • Fostered effective communication with shipping companies, further contributing to overall operational excellence.