Experience

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  Puppet

  • Tucson, AZ

  • Principal Technical Writer

    • Mar 2022 - Present
    • Tucson, AZ

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  Capgemini

  • Tucson, Arizona, United States

  • Senior Team Lead, Technical Documentation

    • Feb 2021 - Feb 2022
    • Tucson, Arizona, United States

    As a Capgemini employee and IBM contractor, I wrote and edited technical documentation for the IBM Spectrum Protect family of products. I also trained new writers and editors.

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  IBM

  • Editor and information developer

    • May 2016 - Jan 2021

    Responsible for writing and editing product documentation for IBM Spectrum Protect, including system administration manuals, online help, and white papers.

  • Software Engineer

    • Feb 2012 - Apr 2016

    Responsible for technical documentation related to IBM Tivoli Storage Manager, including technical manuals, release notes, and readme files.

  • Information Developer

    • Sep 2010 - Jan 2012

    Responsible for technical documentation related to IBM Tivoli Storage Manager, including technical manuals, release notes, and readme files.

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  Exigen Services

  • Technical writer/editor, proposal writer, marketing specialist

    • Nov 2000 - May 2010

    While working for the global software development company Exigen Services and its predecessor companies, covered a wide range of tasks involving writing and editing in English, including: • Writing and editing technical manuals• Preparing online help files• Writing and editing customer proposals• Creating and maintaining templates and text blocks used for customer proposals• Creating and maintaining a knowledge base of company information• Editing case studies, press releases, and other marketing materials• Translating texts (English/German/Latvian)• Writing and editing the corporate internal newsletter, Exigen Services Worldwide News

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  INFOLOGISTIK GmbH

  • Technical writer/editor

    • Dec 1998 - Oct 2000

    Wrote/edited user manuals, press releases, and marketing texts in English. Assisted the chief executive officer by handling day-to-day administrative tasks, including correspondence in English, German, and Latvian.

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  pc-plus COMPUTING GmbH

  • Technical writer/editor

    • Apr 1996 - Nov 1998

    Wrote/edited user manuals and prepared online help files in English. Proofread marketing and sales materials in English. Appeared in the company’s promotional films as narrator.

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  EURAM-Luftfrachtdienst GmbH

  • Assistant

    • Aug 1995 - Dec 1995

    Worked as a secretary and assistant to the chief executive officer of a German freight-forwarding company. Helped prepare customer proposals and presentations, handled mail, fax and phone communications.

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  Radio Free Europe/Radio Liberty

  • Editor, writer, radio commentator

    • Jan 1989 - May 1995

    1992-1995: news editor, writing world news broadcasts in English. They were translated into numerous languages and broadcast to an estimated daily audience of 40 million listeners in Eastern Europe and the former USSR.1989-92: editor/producer/broadcaster/translator in the Radio Free Europe Latvian Service. Produced a weekly radio program on current events in Latvia. Interviewed political figures, wrote commentaries, participated in live news broadcasts. Translated texts from English and German to Latvian.

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  University of Minnesota

  • Editorial assistant

    • Sep 1987 - Nov 1988

    Edited manuscripts for publication in medical journals, handled administrative and secretarial duties.

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  Southern Illinois University

  • Public relations specialist

    • 1984 - 1985

    Wrote press releases, prepared advertisements for the Southern Illinois University Theater Department. This was a part-time position.

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  The St. Paul Dispatch

  • Copy editor

    • Jun 1983 - Sep 1983

    Edited news stories and wrote headlines for the St. Paul Dispatch newspaper (later renamed to the St. Paul Pioneer Press). Was engaged for two consecutive summer internships.

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  The St. Paul Dispatch

  • Copy editor

    • Jun 1982 - Sep 1982

    Edited news stories and wrote headlines for the St. Paul Dispatch newspaper. This was a summer internship.

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  The Minnesota Daily

  • Copy editor

    • 1980 - 1982

    Edited news stories, wrote headlines. Supervised a group of copy editors. This was a part-time position.

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  The Blade

  • Copy editor

    • Jun 1981 - Sep 1981

    Edited news stories and wrote headlines for the The Blade, a newspaper in Toledo, Ohio. This was a summer internship.