Experience

• 

  Sofitel Bangkok Sukhumvit

  • Thailand
  • Hospitality
  • 100 - 200 Employee

  • Assistant Guest Relations Manager

    • Jan 2022 - Present

  • Guest Relations Supervisor

    • Jul 2018 - Present

• 

  Sofitel Krabi Prokeetra Golf and Spa resort

  • Thailand

  • Assistant Manager

    • Apr 2017 - Jul 2018
    • Thailand

    -Deliver superior guest satisfaction to the Resorts VIP guests by consistently
 providing high quality services throughout their stay.-Manage and lead Club Millesime team to ensure all outstanding tasks are either complete or transitioned at end of shift.-Perform front office operations to assist Room Division Manager.
Ownership and responsibility for VIP guests entering and departing the Resort (check in and check out in Club Millesime Area) and at all times during their stay-Prepare month-end reports regarding all cost transfer from any outlet and store within the Resort, provide variance analysis from the previous month to explain movement in P&L for Room Division Manager.-Ensure myself and team delivered ‘Cousu Main service’ to provide the guest with “WoW” experiences beyond their expectations.Develop and implement personalised action plans for special VIPs who will visit the Resort, create and coordinate all activities throughout their stay from airport arrival to departure.-Dealing with both satisfied guests and unsatisfied guests to take immediate action when and where necessary to ‘problem solve’

• 

  Millenium Hotels and Resorts

  • London, United Kingdom

  • Guest Relations Officer

    • Aug 2015 - Nov 2016
    • London, United Kingdom

    Responsible for guest relations and client services at Copthorne Tara hotel in London.

• 

  ZALORA Group

  • Bangkok Metropolitan Area, Thailand

  • Business Development Buyer

    • May 2014 - Sep 2014
    • Bangkok Metropolitan Area, Thailand

    Sourcing and buying different lines of fashion brands, and reselling them across channels.

• 

  S.P. Company

  • Bangkok Metropolitan Area, Thailand

  • Sales Associate

    • Mar 2009 - Dec 2012
    • Bangkok Metropolitan Area, Thailand

    Business development, sales, and client relations for our family owned real estate company.