Experience

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  BSH Home Appliances ASEAN

  • Malaysia

  • IT Support Specialist

    • Mar 2023 - Present
    • Malaysia

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  Essence BCW

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Information Technology Executive

    • Oct 2019 - Feb 2023
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• 

  Aleph-Labs

  • Kuala Lumpur, Malaysia

  • Application Support

    • May 2019 - Jul 2021
    • Kuala Lumpur, Malaysia

• 

  Pantai Hospital Cheras

  • Cheras, Selangor, Malaysia

  • IT Executive

    • Feb 2017 - Oct 2019
    • Cheras, Selangor, Malaysia

    •Install, configure, implement, maintain and support PCs (laptop/desktop), printers, barcode printers, barcode scanners, photocopier and other IT related equipment.• Install, configure, implement, maintain and support antivirus software to ensure virus protection is achieved.• Troubleshoot application and networking problems.• Follow-up with users and technical staff to ensure problem resolution.• Identify research, diagnose and escalate (as needed) production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content.• Conducts routine hardware and software audits of workstations to ensure compliance with established standards, policies, and configuration guidelines.• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.• Participates in the diagnosis HIS Fisicien problems and raise TAR (Technical Assistant Report) to vendor support when necessary.  Ensure the TAR close in time, follow up closely pending TAR.• Maintains updated hardware and software service, inventory and license records.• Supervise / Monitor vendors and contractors activities when required.                                    • Follow Standard Operating Procedures and Policies• Provision of stand-by/on-call support;• Run month end posting for Fisicien and eTHIS.• Generate monthly reports to user.• Support doctor PC and printer (provided by Hospital not private).• Create Fisicien user ID and assign role accordingly after receive Fisicien request form.• Support wifi connection, ensure patient and doctor able to connect.• Follow and ensure all IT process compliance with any audit area for eg proper documentation.• Provide idea, concept and solution to improve IT departmental process flow.• User maintenance or housekeeping in all system eg Fisicien, EHIR, email etc.• Assist and handle any project assigned by superior.

• 

  Royal Lake Club Kuala Lumpur

  • Kuala Lumpur, Malaysia

  • Junior IT Executive

    • Apr 2015 - Jan 2017
    • Kuala Lumpur, Malaysia

    - Installing and configuring computer hardware, software, systems, networks, printers and scanners- Basic maintenance of servers- Working closely with the IT Executive on server and networking projects and issues- Assisting in integrating and implementing a range of technical updates.- Installing new IT equipment and software.- Providing face-to-face and remote IT support.- Planning and undertaking scheduled maintenance upgrades.- Communicate to clients and computer users to determine the nature of problems.- Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults.- Repairing equipment and replacing parts.- Checking computer equipment for electrical safety.- Maintaining records of software licences.- Managing stocks of equipment, consumables and other supplies.

• 

  Intratama Travel Consultant & Tours

  • Gombak, Selangor, Malaysia

  • IT Executive

    • Mar 2013 - Mar 2015
    • Gombak, Selangor, Malaysia

    - Ensure all computer & hardware for Operation Department is working properly.- Assist staff if any problem about workstation and laptop.- Troubleshoot the printer.- Configure new PC and printer.- Prepare and setup presentation. - Prepare any device/Hardware request for Operation Management. - Maintaining all computer and hardware.- Edit any AI & PSD file request from management. - Insert, edit, update in excel for client data to traveling.- Prepare daily and montly report from system.- Update everyday master report.- Update client data(information).- Assist client to understand the system.- Design (edit) several artwork for company.