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Indah Kusuma profile image

Indah Kusuma

Guest Services Team Leader at Novotel Sydney Darling Square
Intro Book
Hospitality professional with a Master's degree in International Hotel Management.
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Location
Sydney, New South Wales, Australia, AU
Languages
  • Indonesia Native or bilingual proficiency
  • English Professional working proficiency
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Bio

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Indah Kusuma is a seasoned hospitality professional with a Master's degree in International Hotel Management and a strong background in guest services, sales, and event management. She has worked in various roles, including Guest Service Agent, Housekeeping Supervisor, and Guest Services Team Leader at Novotel Sydney Darling Square.

Credentials

  • First Aid
    Westbourne College
    Mar, 2024
    - Apr, 2026
  • Standard Eng./West. Certification
    EF Standard English Test (EF SET)
    Oct, 2020
    - Apr, 2026
  • Certification in Hotel Industry Analytics (CHIA)
    American Hotel & Lodging Association
    May, 2022
    - Apr, 2026
  • Provide Responsible Service of Alcohol (RSA)
    Evolution Hospitality Institute
    May, 2022
    - Apr, 2026
  • International English Language Testing System (IELTS)
    IDP Education Ltd
    Apr, 2021
    - Apr, 2026

Experience

  • Novotel Sydney Darling Square
    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Guest Services Team Leader
      • Nov 2023 - Present

      Acting Duty Manager

    • Guest Service Agent
      • Jun 2022 - Nov 2023

      - Rotating forward through day, evening and overnight shift GSA- Cross-trained to Housekeeping Department as Housekeeping Supervisor

    • Housekeeping Supervisor
      • Jan 2023 - Oct 2023

  • Alila Hotels
    • Seminyak, Bali
    • Reservations Agent
      • Jun 2019 - Dec 2019
      • Seminyak, Bali

      6-months internship- Record and proceed all reservation inquiries made by phone calls, email and converted to sales where possible to meet hotel targets. I also participated in the Further East training and assisting the Sales Event team for preparing the Further East 2018.More responsibilities:- Create all reservation on Opera PMS and Reserve- Handling guests reservation by phone and email- Processing room payment- Room sales- Participate in reservation and revenue maximisation meeting

  • Pacto Ltd
    • Denpasar Area, Bali, Indonesia
    • Airport Assistant
      • Oct 2018 - Oct 2018
      • Denpasar Area, Bali, Indonesia

      Worked in international arrival at Ngurah Rai International Airport for the International Monetary Fund Annual Meetings 2018.Responsible at :- Escort VIP participants- Provide informations regading the accommodations

  • Temasek Foundation International
    • Medan Area, North Sumatera, Indonesia
    • Student Representative
      • Mar 2018 - Apr 2018
      • Medan Area, North Sumatera, Indonesia

      Student Representative from Bali Tourism Institute. This program was held by Temasek Foundation International. Students from Republic Polytechnic of Singapore and universities under the Ministry of Tourism and Creative Economy, including Bali Tourism Polytechnic were participating in this 2 weeks program. The program called TFI Scale which provides a platform for youth from various institutions in Southeast Asia. I am responsible for :- Gathering visitors data in Tomok, Tuktuk, Ambarita and Parapat Island- Preparing the presentation- Presenting our group's presentation

Education

  • Blue Mountains International Hotel Management School
    Master's degree, International Hotel Management
  • Politeknik Pariwisata Bali
    Bachelor's Degree in Tourism, Hospitality Business (Business Law, Hotel Management, Entrepreneur)
  • SMA Negeri 4 Denpasar
    Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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