Experience

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  Sharaf Exchange

  • uae

  • Head Remittance Pakistan Corridor

    • Oct 2023 - Present
    • uae

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  Al Ghurair International Exchange

  • United Arab Emirates
  • Financial Services
  • 100 - 200 Employee

  • Business Development Manager

    • May 2023 - Present

  • Remittance Head Pakistan Corridor

    • Aug 2022 - Present

  • Area Manager

    • Jun 2021 - Aug 2022

     Managing the branches under my jurisdiction with full enthusiasm, dedication and commitment. Providing my team a stimulating and supportive environment. Monitoring team' s performance and motivating them to reach targets and increase profitability. Maintaining and enhancing customer service standards. Administration and manpower management. Compiling and analyzing sales figures Collecting customer feedback and market research/update.

  • Branch Manager

    • 2016 - Nov 2021

    Job Responsibilities:• Manages the overall operation of the branch.• Mapping client’s requirements and coordinating, developing and implementing processes in line with guidelines.• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.• Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.• Mobilizes, motivates and monitors the performance of the branch staffs. • Responsible for maintaining positive customer relations by means of proper handling of all transactions, in keeping with established procedures.• Hands on experience in various IMT features such as Transfast, Instant Cash, Ria Money Transfer, Xpress Money, Hello Paisa, IPAY, IREMIT,Westurn Union.• Act aggressively on the strategic business plans with respect to Corporate Business.• Preparation of MIS Reports on how the business shaped on MTD & YTD

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  UAE Exchange

  • United Arab Emirates

  • Customer Service Supervisor/Compliance Officer

    • Aug 2011 - Aug 2016
    • United Arab Emirates

    As Customer Service Supervisor, assignments conducted during this period include:• Branch operations in-charge in the absence of the Manager and the Assistant Manager.• Liaising with local exchange houses for foreign currency rates for buying and selling foreign currency• Executing processes such as EDM, clearing of cheques, telex transfers, payment orders, financial entries, etc• Reconciling all cash transactions at the end of the day• Ensuring compliance with money laundering procedures and following the bank’s security and control procedures regarding operations and Desk InstructionsADDITIONAL ASSIGNEMENT:BRANCH COMPLIANCE OFFICER ( AML ) As Branch Compliance Officer, assignments conducted during this period include:• Reviewing and ensure that AML Policies, Procedures and controls cover all applicable laws and regulations.• Reviewing and signoff the account opening documentation and client on boarding due diligence checks in accordance with KYC procedures and regulatory requirements.• Actively focus on KYC and CDD. Effective Cash Flow Management. • Monitoring activities of internal and external customers. Enforcing the company’s policies, principles, and procedures. Participate in internal and external audits. Interact with auditors and regulators in the resolution of inquiries. Prepare materials and inquiries for branch audits. • Managing key compliance systems such as Customer Screening, Transaction Screening, AML Monitoring.• Follow up for all AML/Compliance issue related to branch.

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  EFU Life Assurance Ltd.

  • Branch Administrator

    • Jul 2009 - Feb 2011

    • Manage day to day to administrative duties and supervise support staff and front office• Schedule and Organized Meetings, Arrangement of Training, Facilitate Management, office services and staff Amenities Etc• Arrange road travels by office vehicles for the management/staff keeping all security• Ensure timely payments of utilities, travel and other supplies• Responsible for preparation of General HR letters like, Bank letters, experience letters, employment letters of all staff, as required• Responsible to provide support in recruitment and selection activities and to maintain all HR relate data of field office• Prepare monthly HR report and submit as per set guidelines• Perform other related duties required by the Higher Management.

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  RELIANCE WEAVING MILLS(Fatima Group)

  • Account Officer

    • Sep 2007 - Apr 2009

    • Monitoring cash transactions at site.• Responsible for Making payments for the project office expenses/advances• Process accounts payable/receivable invoices accurately and on timely basis• Responsible for preparation of vouchers & cash counts sheet on daily basis• Responsible for preparation of monthly payroll for staff• Responsible for posting of accounting transactions• Responsible for preparation of accurate financial reports, monthly cash statement and reports• Responsible for checking the cash vouchers for dates, signatures, calculations and approvals• Responsible for timely disbursal of cash payments through daily cash or through monthly bank transfers as per company policy and procedures