Experience

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  PFI Mega Life

  • Jakarta Metropolitan Area

  • Customer Service Supervisor

    • Dec 2022 - Present
    • Jakarta Metropolitan Area

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  Illi mom's craft

  • Tangerang Selatan, Banten, Indonesia

  • Self Employed

    • Sep 2013 - Present
    • Tangerang Selatan, Banten, Indonesia

    Owner of hand made product ex. bag, sheet, cushion, ect

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  PT. AXA Financial Indonesia

  • Jakarta, Indonesia

  • Customer Care Support Supervisor

    • Mar 2010 - Jul 2013
    • Jakarta, Indonesia

    Mar 2010 – July 2013    PT. AXA Financial Indonesia Assign as Customer Care Support Supervisor - Apr 2012 - Jul 2013·   For complaint, follow up to customer and distributor by contact them to know the problem, until they can receive our explanation.·   Preparing CCC monthly report accurately and summit it to Manager timely·   Checking quality of incoming calls inbound ,outbound calls and email ·   Ensure that all service that exceed distributor satisfaction through walk in distributor who come to Head Office·   Ensure that all customer and distributor correspondence  via email answered and meet target·   Arrange staff schedule, and monitor daily staff activity to ensure that all meet target·   Review any new or changes of customer case SOP/WI, and ensure that it is always  update·   Preparing and delivering training to new customer care staff [about product, procedure and system)·   Coordinate with manager for staff quality improvement such as coaching, preparing competency test, etc·   Actively participate and  assist Manager to complete all projects assigned according to deadlineAssign as Customer Correspondence and Administration Supervisor - Mar 2010 – Apr 2012 ·   Ensure that all customer and distributor correspondence via email answered and meet target·   For complaint, follow up to customer and distributor by contact them to know the problem, until they can receive our explanation.·   Active follow up to other dept. to solve customer request.·   Preparing CCC monthly report accurately and summit it to Manager timely·   Actively participate to complete all projects assigned according to deadlineAssign As a Champion, to assist CCC staff related with product knowledge, procedure

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  PT. AXA Services Indonesia

  • Jakarta, Indonesia

  • CUSTOMER AND HELPLINE TEAM LEADER

    • Jun 2004 - Mar 2010
    • Jakarta, Indonesia

    ssign as  Customer & Help Line team Leader -  Apr 2006 – Mar 2010·   Place for staff to ask if they find problem in handling customer/sales force and ensure that all inquiries and complaint are handled well·   Handle hard complaint which cannot solved by staff·   Actively find new info and update it to customer  care staff·   Back up team in handling incoming calls from internal and external customer from PT.AXA Mandiri Financial Services and PT. AXA Life Indonesia·   Monitoring daily process (abandon calls, email response, walk in ) meet standard service·   Up date virtual library for distributor and staff Assign as  Customer Service Associate, Jun 2004 – Mar 2006- Deliver service that exceed customer satisfaction and delight customer through incoming calls.- Deliver service that exceed customer satisfaction and delight customer through customer walk in. - Deliver service that exceed customer satisfaction and delight customer through emails- Responsible to maintain of good performance to meet service level as targeted

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  SunLife

  • Jakarta, Jakarta, Indonesia

  • Customer Service Representative

    • Sep 1997 - Jun 2004
    • Jakarta, Jakarta, Indonesia

    Assign as Customer Service Representative, Jun 2003 – Jun 2004 at Customer Service Dept- Deliver service that exceed customer satisfaction and delight customer through walk in customer who come to Head Office- Responsible to maintain of good performance to meet service level as targeted - Responsible to process Administration for policy changes- Provide daily, weekly and monthlyreport to customer service assistant manager  Assign as Contact Center Staff, Dec 2002 – May 2003 at Customer Care Center Dept- Deliver service that exceed customer satisfaction and delight customer through incoming and outgoing calls. - Responsible to maintain of good performance to meet service level as targeted - Responsible to retain orphan customer- Responsible to process of servicing agent as requested- Provide daily, weekly and monthly report to customer service assistant manager  Assign as Policy Owner Service Staf, Jan 2002 – Nov 2002 at Policy Administration and reinstatement Dept.- Responsible to process Administration for policy changes- Responsible to retain customer who want to cancel their policyAssign as  Underwriting and New Business  Staff, August 1999 – Dec 2001 at Underwriting and New Business Dept.- Responsible to registered and process customer application- Checked customer’s data application that had registered already- Responsible to follow up pending case- Provide daily, weekly and monthly report to Responsible to retain customer who want to cancel their policy- Responsible to Underwrite customer application for clean case (jetscreening process)Assign as  trainee , Sept 1997 – Juli 1999- Policy Owner Service department- Underwriting department- Marketing and Training department- Actuary department- Human resource department  for commission payment division