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Ilissa Koenig is a seasoned professional with a diverse background in customer service, marketing, and administration. She has managed lead forms, verified customer eligibility, and connected clients with services. Ilissa has also worked as a marketing representative, rental coordinator, assistant tennis coach, instructional aide, administrative aide, and small business owner. Ilissa holds a Bachelor of Science degree in Sociology from the University of La Verne and undergraduate studies in Sociology from Citrus College.

Experience

    • Customer Service, Lead Verification Specialist
      • Sep 2012 - Present

      I currently work on a variety of programs at Balboa, managing the potential lead forms and verifying customer eligibility for services. I am also responsible for connecting validated clients with appropriate services when applicable.

  • Dr. Tabata
    • La Verne Ca.
    • Marketing Representative
      • Feb 2012 - Mar 2012
      • La Verne Ca.

      Hired to handle marketing the office. I worked with the Dr. as well as a marketing firm.Responsible for taking gifts to other offices to get our name out. Responsible for the budget. I also was a key player in coming up with innovative ideas to increase new clients. Had two offices to work out o...

    • La Fetra Center
      • May 2005 - Dec 2009

      I was the Rental Coordinator for the La Fetra Center in the City of Glendora. My job was to help the client through the entire process of renting out the facility for their special occasion. I handled all paperwork, collected all fees, and supervised a staff of five. I also assisted with the set ...

  • Citrus College
    • Citrus College
    • Assistant Tennis Coach
      • Jan 2003 - May 2006
      • Citrus College

      Assisted the head coach. Responsible for all uniform orders, the recruitment of other players, as well as supervising the team when away. Responsible for keeping to the budget.

  • Bonita Unified School District
    • Lone HIll Middle School
    • Instructional AIde
      • Sep 2004 - Nov 2004
      • Lone HIll Middle School

      I shadowed a child with a medical condition. I went to all of his classes, helped him control his unusual behaviors and made sure he stayed on task. I met with his teachers and staff on a weekly basis to evaluate his progress. I had a daily log sheet to document his behavior and assignments.

  • University of La Verne
    • University of La Verne
    • Administrative Aide to the Business Dept.
      • Jul 2004 - Sep 2004
      • University of La Verne

      Worked under the direction of one boss. Helped professors with travel arrangements, catering events, and all reception duties. Ordered all supplies and worked on a budget for the dept.

    • Small Business Owner
      • Nov 1992 - Apr 2003

      My husband and I opened a tennis club with a pro shop in 1992.We taught tennis lessons and also ran a pro shop. I handled all aspects of the business side from HR to running four annual tournaments a year. I was in charge of marketing and all customer service relations.

    • Bid Coordinator
      • May 1994 - Jun 1998
      • Arcadia Ca.

      Responsible for coordinating all paperwork for all of the subcontractors.Set-up all appointments between my bosses and the subcontractors. Answered phones, computer work, filing.

Education

  • 2003 - 2005
    University of La Verne
  • 2001 - 2004
    Citrus College

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Services”

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