Experience

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  Freeway Insurance Services, Inc.

  • Palm Harbor, Florida, United States

  • Owner of Freedom Insurance Solutions, a Freeway Insurance Franchise

    • Sep 2023 - Present
    • Palm Harbor, Florida, United States

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  Bank of America

  • Pinellas County, Florida, United States

  • Relationship Manager & Business Owner Specialist

    • Sep 2022 - Aug 2023
    • Pinellas County, Florida, United States

    Deepening relationships by connecting customers to sales specialists and offering appropriate financialsolutions and services to both individual and small business clients.• Guide clients meet their unique life priorities - things like managing expenses, building wealth, managing debt, buying a home, saving for college or planning for unexpected life events.• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction• Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements• Applies strong critical thinking and problem-solving skills to meet customers' needs• Strong organizational skills including the ability to manage multiple responsibilities prioritize and delegate while delivering results• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skill

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  Horace Mann

  • Bloomingdale, ILLINOIS

  • Owner & Financial Representative at Wisdom Insurance and Financial Services, a Horace Mann Agency

    • Jun 2014 - Jan 2022
    • Bloomingdale, ILLINOIS

    • Serving over 1800 clients, helping them with their insurance and retirement planning needs.• Awarded "Agency Gold Certification" in 2017, 2018, 2019 for achieving excellent business results and high level of client satisfaction• Reached Leadership Level Agency in 2017, 2018 and 2019 and won many contests over the years• Ranked #2 Horace Mann agency in Property and Casualty sales in 2019. Top 20 in 2017 and top 10 in 2018.• Kept a high client retention rate while growing the business double digits every single year.• Hired, trained and lead team members• Successfully developed and implemented all agency processes (operations, marketing and sales).• Built excellent relationships with business partners and key decisionmakers

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  Frito Lay

  • Oakbrook Terrace, IL

  • Key Account Manager

    • Aug 2005 - May 2014
    • Oakbrook Terrace, IL

    Different positions with the company – RSA / RSR / Sales Specialist / DSL / KAMJanuary 2011 - June 2014 Key Account Manager / Oak Brook, IL• Awarded “KAM of the Year Team” in 2011 for achieving the best business performance in the Heartland Region• Successfully managed a multimillion-dollar business with complex national and regional clients• Established, maintained, and improved relations with the clients• Implemented trade promotions by publishing, tracking, and evaluating growth and cost• Trained and improved the sales force capabilities to achieve high business resultsApr. 2008 – Dec.2010 District Sales Leader / Northbrook, IL• Awarded "BIG ROCKS CHAMPION" in 2008 and 2009 for having the best results in the Heartland Region• Hired, led, developed and motivated a successful team of 15 Route Sales Representatives• Reached double digits growth in sales every year, while maintaining low business expensesAug. 2005 – March 2008 RSA, RSR, Sales Specialist / Carol Stream, IL• 2006 MVP Route Sales Representative for District 917 and RING OF HONOR WINNER for Carol Stream Zone• Provided excellent service to more than 1000 customers• Consistently gained market share in most accounts thru service and strategic selling

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  VIS - Volontariato Internazionale per lo Sviluppo

  • Prishtina, Kosovo - Rome, Italy

  • Project Director

    • Jan 2004 - Jan 2005
    • Prishtina, Kosovo - Rome, Italy

    Lead a complex project in the educational field in Prishtina (capital of Kosovo). Worked previously with this organization as a Teacher & Social Worker.

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  Ylber School

  • Tirana, Albania

  • Teacher

    • Feb 2002 - Sep 2002
    • Tirana, Albania

    Teacher

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  VIS & Don Bosco School

  • Tirana

  • Teacher / Social Worker

    • Jul 1999 - Feb 2002
    • Tirana