Experience

• 

  Alghanim Industries

  • Kuwait
  • Retail
  • 700 & Above Employee

  • Head of Marketing and CRM

    • Feb 2024 - Present

    responsible for Enaya Insurance Co. branding, social media, product marketing, promotions, lead generation and building online sales channels and affinity programs. Additionally, he will be responsible for customer relationship management and call center

  • Operations & CRM Manager

    • Jan 2022 - Feb 2024

  • Assistant Manager - Operations & CRM

    • Apr 2017 - Apr 2022

    Handling Enaya motor claims services & CRM department

  • Sr.Supervisor - operations (@enaya Insurance)

    • Jun 2015 - Apr 2017

    • Took the lead of Enaya Insurance Operations (claims, Front desk, customer service, Messengers and distributions)• Managed to apply, manage and update Al ghanim operations policy. • Steering committee member / Salesforce dot com project.

• 

  Al Ahleia Insurance Company

  • Kuwait
  • Insurance
  • 1 - 100 Employee

  • Motor claims Sr. Officer

    • Jun 2012 - Jul 2015

    I was promoted and moved from front desk to operation office with additional responsibilities: Luxury vehicles pre- inspection VIP’s Accounts manager and touch point.Motor recovery(settlements – Insurance company relations & brokers relations-).

  • Motor claims Officer

    • Jun 2011 - Jun 2012

    • Front desk claims processing and customer touch point • Analyses the claim and decide whether it is covered by the policy• Appoint insurance loss adjusters and private investigators when required• Manage long-term claims and reassess them regularly• Make recommendations for the settlement of claims• inform clients if claims are accepted and how they will be allocated• organize payments to clients• organize the repair or replacement of lost items• make sure all enquiries and payments are dealt with quickly• keep clients' files updated• record payments made and received• asses payment invoices and process payments• motor claims survey