Experience

• 

  Siemens

  • Partner Development Executive, Presales, Services & Customer Success, Asi...
• 

  Siemens PLM Software

  • Shanghai City, China

  • Partner Development Executive, PreSales, Services & Customer Success, Asi...

    • Jun 2019 - Present
    • Shanghai City, China

    Support country channel sales teams across AP in designing, coordinating and executing Channel Partner technical enablement strategies, programs and best practices around Pre-sales, Customer Success, and Services, for all Siemens Digital Industry Software product business segments.

• 

  PTC

  • United States
  • Software Development
  • 700 & Above Employee

  • Principle Partner Relationship Manager

    • May 2013 - Jun 2019

    Partner and PTC Ecosystem relationship management within Technical Support in APAC region (China mainland, Taiwan, Korea, ANZ, India) assisting all parties in achieving a better business situation through education, reporting, business development, networking and management on business related issues.

  • Group Manager

    • Aug 2011 - Jul 2013

    Manage Technical Support Delivery Team. Responsible for leading the team and providing support service to PTC direct customers.

  • Escalation Manager

    • Aug 2008 - Aug 2011

    Corporate Escalation Management in China. Coordinate technical activities between strategic Customers and Internal organizations (Technical Support, Services, R&D, Sales)Manage a tight relationship with the PTC Services Organization.

  • Technical Support Account Manager

    • Aug 2008 - Jul 2011

    Work with Premium Customers to successfully maintain a stable PTC Product Implementation. Provide and coordinate resourceful technical consultation and timely solutions.

• 

  SAP

  • Shanghai

  • Escalation Engineer

    • Jun 2006 - May 2008
    • Shanghai

    Responsible for product issue management, advanced troubleshooting of different product modules. Work with internal organizations (Customer Assurance, Sustaining Engineering Development) to facilitate customer escalations and provide the best support to customers